Denso

Automotive HVAC systems and components supplier

Information Technology Specialist

IT Service Desk & End User SupportPosted on Nov 10

Full-timeSouthfield, MI, USAIn-person

About the Job

Requirements

An Associate's degree in computer science, information technology, or a related field is required.
At least 1 year of related experience is required.
Information technology diagnostic skills are required.
Problem-solving skills are required.
The ability to maintain relationships and work as part of a cross-functional team is required.
Accuracy under pressure is required.
Time management and priority-setting skills are required.
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint, is required.
The ability to maintain confidential information is required.

Responsibilities

Diagnose and resolve hardware, software, and network equipment issues, including printer and telephone equipment failures.
Research and implement new information systems-related technology.
Provide backup reception support by answering the main telephone system.
Provide telephone and voicemail technical and system support.
Investigate, research, resolve, and monitor issues with laptops, desktops, servers, and computer peripherals.
Investigate, research, resolve, and monitor issues with network equipment, including network errors, printers, scanners, modems, and switches.
Maintain and support associate applications, including RSA tokens and remote access.
Record issues in the ticket-tracking system to identify trends and underlying issues.
Install operating systems and resolve operating-system errors and compatibility issues.
Install department- and site-specific software, and investigate and resolve issues with software applications.
Diagnose and resolve special access services for associates.
Provide training and assistance for special applications and new associates.
Troubleshoot network components and report issues to NAITS.
Perform the daily tape-backup function and record results for future reference.
Record computer warranty information.
Provide management with cost-analysis information for warranty and licensing budget purposes.
Track software licenses and inventory for DSCN desktops and servers.
Cross-reference access-control reports and verify appropriate access for department associates with department management.
Prepare reports for removing departed associates and archiving data.
Research and investigate new hardware and software technologies before purchases and upgrades or installation.
Analyze information on new technologies and prepare reports for management.
Prepare purchase orders and fixed-asset request forms after approval.
Create project plans for technology and equipment implementation.
Back up the receptionist and support related activities.
Perform other duties as assigned.

JOB SUMMARY:

Under moderate supervision, diagnoses and solves hardware/software issues and network equipment (ie. Printers/telephone equipment) failures. Aids in the research and implementation of new IS related technology. Provides backup support for reception for answering the main telephone system. Provides telephone/voice mail technical and system support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Investigates/researches/resolves and monitors issues with computers equipment e.g. laptops, desktops and servers (i.e. Investigating server hard disk problems, monitor, mice and keyboards issues). Investigates/researches/resolves and monitors issues with the DSCN network equipment (i.e. network errors, printer/scanner issues, modem communication, switches). Maintains and supports associate applications (RSA tokens, Remote Access). Reports issues into tracking/ticket system in order to spot trends and underlying issues.
Investigates/researches/resolves/monitors operating systems i.e. installation of new operating systems, errors with operating systems to compatibility issues. Installs department/site specific software. Investigates/researches/resolves/monitors all software applications (including department specific software). Diagnoses and solves special access services to associates. Provides training and assistance for special applications. Provides training and assistance to new associates. Reports issues into tracking/ticket system in order to spot trends and underlying issues.
Troubleshoots any components of the network that potentially are causing problems and reports issue to NAITS. Responsible for performing daily tape back-up function and recording results of the tape backup information for future reference. Records warranty information for computers. Provides management with cost analysis information for budget purposes for warranty and licensing. Conducts software licensing tracking and inventory for DSCN desktops/servers. Cross references access control reports and verifies with department management of correct access control for department associates. Prepares reports for removal of departed associates and archiving of data.
Researches and investigates information on new (Hardware/Software) technologies prior to the purchase and upgrading/installation. Analyzes information and prepares reports for management. Upon approval, prepares appropriate documentation ie. Purchase order, fixed asset request forms Creates project plans for implementation of technology /equipment.
Backs up the receptionist and provides support to related activities.
Performs other duties as assigned.

QUALIFICATIONS:

Associate's degree in computer science, information technology, or related field
1+ years of related experience

SKILLS AND ABILITIES:

Information technology diagnostic skills
Demonstrated problem solving skills
Demonstrated ability to foster and maintain relationships with an ability to work as part of a cross functional team
Demonstrates a high level of accuracy, even under pressure
Demonstrated time management and priority setting skills
Proficiency in Microsoft Office products such as Word, Excel and PowerPoint
Demonstrated ability to maintain confidential information

BENEFITS SUMMARY:

Medical, Dental, Vision, Prescription Drug plans
401K with 4% Company Match
Vacation/PTO and 13 paid Holidays
Bonus Program
FSA/HSA and Dependent Care Programs
Company provided Life, Disability, ADD and Business Travel Insurance
Various No Cost Wellness & Chronic Condition Management Programs
Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
Tuition Reimbursement
Career Development and Ongoing Training
Employee Assistance Program
Employee Spotlight and Recognition Program
Volunteer Opportunities
Onsite Fitness Center (vary by location)
Cafeteria and food markets (vary by location)
Onsite Health Clinic and Pharmacy (vary by location)

Annual Salary: $60,000 – $76,000

About the Company

Denso

Automotive HVAC systems and components supplier

Denso Thermal Systems S.p.A. designs, develops, manufactures and sells automotive thermal solutions including air-conditioning systems, engine cooling, heat exchangers, radiators and compressors, plus integrated cockpit and front-end modules for cars, commercial vehicles, tractors, and buses. Its systems regulate cabin temperature and engine cooling by circulating refrigerants and transferring heat, while cockpit modules combine instruments and front-end parts into a single assembly. As part of the DENSO Group with a global manufacturing and aftermarket footprint, it differentiates itself through a broad, end-to-end product lineup across multiple vehicle types. Its goal is to deliver reliable, efficient thermal solutions and integrated vehicle modules to OEMs and aftermarket customers worldwide, supporting safe and comfortable mobility across diverse mobility sectors.

Company size: 10,001+
Company stage: IPO
Headquarters: Kariya, Japan
Founded: 1947

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