Business Analyst Intern - Elite 3E & Intapp Application Support
Enterprise Applications·Updated on Nov 12·
Internship · Fall 2026Nashville, TN, USA$20 /hrHybrid
About the Job
Requirements
Currently enrolled in an undergraduate program; Business, Information Systems, Finance, Operations, or a related major is preferred.
Proficiency in Outlook and the Microsoft Office Suite, especially Excel.
Ability to manage multiple tasks and meet deadlines.
Comfort working independently and asking questions when needed.
Responsibilities
Assist with routine maintenance and configuration tasks in Elite 3E and Intapp applications.
Help monitor application performance and escalate issues to senior team members as needed.
Support user access management, including setup, updates, and deactivations.
Assist with testing application updates, patches, and new configurations.
Help maintain documentation for application processes, configurations, and known issues.
Assist with scheduling, correspondence, and document preparation.
Organize and maintain digital and physical files and records.
Support onboarding of new vendors or internal processes as needed.
Prepare reports, summaries, and presentations for leadership review.
Provide general office and operational support as needed.
Collect, organize, and analyze operational and application data.
Assist in identifying process improvements and efficiencies.
Support the creation of dashboards, trackers, or spreadsheets to monitor key metrics.
Help document workflows and standard operating procedures.
Contribute to special projects as assigned.
Desired Qualifications
Prior internship or administrative experience is a plus but not required.
Interest in the legal or professional services technology industry is a plus.
Prior exposure to Elite 3E, Intapp, or similar legal practice management software is a plus but not required.
About SHP Legal Services
SHP Legal Services provides technology support services to law firms, helping them run more efficiently and securely. We're looking for a motivated college student to join our team as a Business Analyst Intern, supporting the maintenance and administration of our Elite 3E and Intapp applications along with general administrative operations.
Responsibilities
Elite 3E & Intapp Application Support
Assist with routine maintenance and configuration tasks within Elite 3E andIntappapplications
Help monitor application performance and escalate issues to senior team members as needed
Support user access management, including setup, updates, and deactivations
Assist with testing application updates, patches, and new configurations
Help maintain documentation for application processes, configurations, and known issues
Administrative Support
Assist with scheduling, correspondence, and document preparation
Organize and maintain digital and physical files/records
Support onboarding of new vendors or internal processes as needed
Prepare reports, summaries, and presentations for leadership review
Provide general office and operational support as needed
Business Analysis
Collect, organize, and analyze operational and application data
Assist in identifying process improvements and efficiencies
Support the creation of dashboards, trackers, or spreadsheets to monitor key metrics
Help document workflows and standard operating procedures
Contribute to special projects as assigned
Qualifications
Currently enrolled in an undergraduate program (Business, Information Systems, Finance, Operations, or related major preferred)
Strong organizational skills and attention to detail
Proficiency in Outlook and the Microsoft Office Suite, especially Excel
Strong written and verbal communication skills
Ability to manage multiple tasks and meet deadlines
Comfortable working independently and asking questions when needed
Prior internship or administrative experience a plus, but not required
Interest in the legal or professional services/technology industry a plus
Prior exposure to Elite 3E,Intapp, or similar legal practice management software a plus, but not required
Schedule & Commitment
Up to 20 hours per week, with flexibility around class schedules
Fall semester, September–December
Position Overview
The Business Analyst Intern will support SHP Legal Services' day-to-day business operations with a focus on Elite 3E and Intapp application maintenance and administrative functions. This role is ideal for a student pursuing a degree in Business Administration, Information Systems, Finance, Operations Management, or a related field who wants hands-on experience in a fast-paced, tech-enabled professional services environment serving law firms.
What You'll Gain
What You'll Gain
Real-world exposure to business operations within a technology-driven professional services firm
Practical experience supporting core legal technology platforms (Elite 3E and Intapp)
Cross-functional collaboration with operations, finance, and leadership teams
Mentorship and professional development opportunities
A resume-building experience with a growing company serving the legal industry