Food & Beverage Service Expert

Food and Beverage Service Expert (Mercante)

Sheraton Grand London Park Lane

At Sheraton, we believe in the power of We. For generations, our hotels and people have been part of communities around the world, creating places where everyone feels welcome and connected. That same spirit shapes our culture, where collaboration matters, every contribution counts, and we succeed by supporting one another. Whether you are welcoming a guest, supporting a colleague or helping your local community thrive, you have an important role to play.  

As part of the Marriott International family, Sheraton offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary 

The Food and Beverage Service Expert delivers exceptional dining experiences by providing outstanding service, menu knowledge and operational support within Mercante. This role ensures guests receive attentive, personalized service while maintaining Marriott standards and contributing to the success of the restaurant. 

What you’ll do 

• Deliver exceptional food and beverage service to create memorable guest experiences. 
• Take food and beverage orders and provide recommendations on menu selections. 
• Communicate dietary requirements, allergies and special requests to the kitchen team. 
• Serve food and beverages in accordance with Marriott standards and outlet procedures. 
• Process guest orders and payments accurately using the MICROS system. 
• Maintain cleanliness, organization and presentation standards throughout the restaurant. 
• Support opening, closing and daily operational duties. 
• Collaborate with colleagues across outlets and events to ensure seamless service delivery. 

What you’ll bring 

• Passion for hospitality and delivering exceptional guest experiences. 
• Strong communication and interpersonal skills. 
• Attention to detail and commitment to high service standards. 
• Positive, professional and team-focused attitude. 
• Ability to thrive in a fast-paced environment. 
• Flexibility to work evenings, weekends and public holidays. 
• Previous experience in Food & Beverage, hospitality or guest service is highly desirable. 
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits 

At Marriott, we put people first — it’s one of our distinctive core values. 

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

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