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Tucson Talent

Deputy Director - Housing Operations

Business & StrategyConfirmed live in the last 24 hours
Full-timeTucson, AZ, USA$42.80 - $133.5k

About the Job

Requirements

  • A bachelor's degree is required; any combination of relevant education and experience may be substituted on a year-for-year basis.
  • Five years of relevant experience are required.
  • Seven or more years of progressively responsible experience administering public housing, rental assistance, affordable housing operations, homelessness response, or closely related public programs, including responsibility for complex budgets, regulatory compliance, and organizational performance, are preferred.
  • Five or more years of management experience, including supervision of senior managers and leadership of multiple programs or service units through subordinate supervisors, are preferred.
  • Demonstrated leadership across more than one assigned service area, integrating housing assistance, housing operations, and homelessness response into coordinated service delivery, is preferred.
  • Experience managing HCV subsidy and administrative resources, public or affordable housing operating performance, or complex federal and State homelessness funding, including forecasting and mitigation of financial, legal, and compliance risks, is preferred.
  • Experience leading audit or monitoring responses, improving performance measures, implementing corrective action, and maintaining effective internal controls is preferred.
  • Experience advising executive leadership or elected officials, developing policy, and leading organizational change while improving resident, participant, and employee experience is preferred.
  • A master's degree in public administration, housing, urban planning, human services, or a related field is preferred.
  • Recognized public housing, HCV, or housing executive certifications are preferred.
  • Applicants must be U.S. citizens or lawfully authorized non-U.S. citizens and must provide employment eligibility verification. The City does not offer visa sponsorship.
  • A criminal background check is required.

Responsibilities

  • Direct the Housing Choice Voucher, Public and Affordable Housing, and Housing First divisions through their administrators and managers; establish goals, operating priorities, service expectations, and accountability consistent with the Department's mission and City direction.
  • Translate policy into coordinated workplans, staffing and resource decisions, and measurable results; resolve competing priorities across divisions and advise the Director on organizational changes and significant risks.
  • Provide executive oversight of City of Tucson and Pima County Housing Choice Voucher operations, including tenant-based and project-based assistance, special-purpose vouchers, inspections, landlord engagement, and participant support programs.
  • Direct voucher utilization, leasing, administrative performance, and subsidy sustainability strategies; evaluate payment standards, housing assistance payment forecasts, administrative funding, and shortfall risks with program and fiscal leaders; recommend policy and corrective actions.
  • Provide executive oversight of public and affordable housing operations, including admissions, occupancy, property management, maintenance, resident services, safety, and preservation of City housing assets.
  • Establish expectations for occupancy, unit turnaround, rent collection, property condition, operating performance, and resident experience; collaborate with the Development Division to coordinate asset repositioning transitions and operational readiness, resident protections, and continuity of assistance.
  • Provide executive oversight of Housing First operations, including multidisciplinary street outreach, housing navigation, emergency shelter, transitional housing, permanent supportive housing, and related housing stabilization services; align City-operated and contracted services around access to housing and sustained housing stability.
  • Partner with the City of Tucson Community Safety Program, elected officials, and internal and external stakeholders to coordinate solutions to homelessness within the Tucson area.
  • Direct assigned operating and capital budgets with division and fiscal leaders; review revenue, expenditures, restricted funds, reserves, staffing costs, and multiyear forecasts; recommend allocations and adjustments to maintain solvency and eligible use of funds.
  • Evaluate funding opportunities, grant renewals, service costs, and financial commitments; direct procurement and contract priorities, performance expectations, and provider oversight within delegated authority; coordinate fiscal controls, grant compliance, and responses to funding reductions or repayment risks.
  • Establish oversight and internal controls for HUD, other funding, and City requirements; direct quality assurance, audit and monitoring preparation, and corrective action, including Public Housing Assessment System and Section Eight Management Assessment Program performance.
  • Guide administrative plan, admissions and continued occupancy policy, PHA plan, and other operating policy development and implementation; coordinate legal and regulatory interpretation with counsel and technical staff; ensure required approvals and public processes and consistent fair housing, reasonable accommodation, accessibility, language access, and resident protections.
  • Select, supervise, evaluate, and develop assigned division leaders and other direct reports; establish authority and expectations, review results, and take or recommend personnel action consistent with City policies and delegated authority.
  • Direct workforce planning, succession planning, leadership development, training priorities, and organizational design; build a respectful and accountable workplace, solicit employee feedback, and support managers in resolving workload, retention, performance, and service delivery challenges.
  • Establish division and portfolio performance measures and conduct regular operational and strategic reviews; use financial, housing, property, and homelessness system data to evaluate timeliness, accuracy, utilization, housing placements, retention, and customer experience.
  • Direct process improvements, coordination across programs, and technology priorities; ensure reliable reporting, secure records, and data quality; hold leaders accountable for strategic goals and performance standards, documenting results, and sustaining improvements.
  • Represent HCD with HUD, State agencies, Pima County, other City departments, housing owners, service providers, health systems, resident representatives, and community organizations; negotiate partnerships and operating agreements within delegated authority.
  • Prepare and present recommendations, budgets, program results, and policy analyses to the Director, City leadership, Mayor and Council, boards, and community groups as assigned; communicate complex requirements clearly, support resident and community engagement, and coordinate public information with authorized City staff.
  • Resolve significant operational issues and escalated concerns involving residents, participants, landlords, providers, or staff; communicate directly with elected leaders when appropriate; evaluate service, financial, legal, and reputational consequences, document decisions, and elevate matters requiring higher approval.
  • Coordinate responses to urgent housing, shelter, property, and service disruptions with City and community partners; support continuity of essential operations, act for the Director when designated, and perform other related duties as assigned.

Desired Qualifications

  • Recognized public housing, Housing Choice Voucher, or housing executive certifications.

About the Company

Tucson Talent

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Tucson, AZ
Founded
1877

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