Applications Specialist

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary:

We are seeking a highly skilled Applications Specialist to join our team and oversee a variety of critical tasks including IT installations, escalations support, rollouts, hardware installations, and new store openings. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and a proactive approach to resolving issues efficiently. 

Main Responsibilities:

• Lead and coordinate IT installations including technical hardware, networking equipment, and software systems across various locations;
• Serve as a point of escalation for complex technical issues, providing troubleshooting expertise and guidance to resolve issues promptly;
• Manage the deployment of software updates, patches, and new technologies, ensuring smooth implementation and minimal disruption to operations;
• Oversee the installation, configuration, and maintenance of hardware components such as computers, printers, and peripherals, ensuring optimal performance and reliability;
• Travel and coordinate IT setup for new store openings, including network setup, POS system installation, staging/prepping computers and hardware;
• Maintain accurate documentation of IT systems, configurations, and procedures to facilitate troubleshooting and knowledge transfer;
• Liaise with third-party vendors and service providers to procure IT equipment, manage service contracts, and escalate issues as necessary.

Qualifications:

• Experience with Manage Engine (patch management) & Airwatch;
• College diploma in Computer Science, Management Information System (MIS) or a related discipline;
• Proven experience in IT support, including installations, escalations, rollouts, and hardware deployments;
• Minimum 2 to 5 years experience as a Help Desk Technician;
• Strong technical proficiency in networking, systems administration, and troubleshooting methodologies;
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders;
• Proven abilities in PC configuration;
• Expert level knowledge of Windows 11 and Google-related applications (Google Mail, Google Docs, Google Drive, etc.);
• Knowledge of Apple-related hardware (iPads, etc.);
• General PC troubleshooting and repair knowledge;
• Ability to work independently and collaboratively in a fast-paced environment;
• Bilingualism (French and English) is required for daily communication with suppliers, employees, and stakeholders, both within and outside of Quebec;
• Must be available to work flexible shifts (including weekends or nights) and on call on rotation;
• Must be able to travel occasionally;
• A+ certification an asset;
• Experience in retail considered an asset.

At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:

• A comprehensive compensation package that includes performance-driven bonuses;
• A group retirement savings program with employer matching;
• Flexible group insurance with personalized coverage that meets your needs;
• An employee discount at Garage and Dynamite;
• Exclusive private sample sales;
• A flexible vacation policy;
• And more!

GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.

Our promise…
No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.

Candidates that are retained will be called for an interview.

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