Plano 5 (31065), United States of America, Plano, Texas

Digital Dealer Sr. Coordinator

Do you have an eye for detail and would enjoy working behind the scenes in a fast paced Auto Finance Division? Speed, accuracy, and finesse can help boost your performance as a Digital Funding Specialist. The Digital Funding Specialist in the Auto Finance Division provides support to both operations and sales. You will work through a blend of Proof of Income Stipulations/Tasks, offer phone support from “Digital Dealers, and handle overflow tasks from the Assistant Relationship Managers.  Expect to work in a fun, fast paced environment, where monthly goals are recognized and encouraged.

A likely match for this position is an energetic and fun individual who is an effective communicator, strong multitasker, attention to detail, process orientated and enjoys working in a fast-paced environment. This non-exempt role requires the flexibility to work a schedule that can include nights and weekends.  

General Responsibilities:

• Executing and Receiving inbound calls and required outbound calls to Digital Dealers

• Reviewing and completing steps/tasks that overflow from traditional ARM Pods

• Supporting “Digital Dealers” that do not require Relationship manager assistance, but do require funding expertise

• Work together with Centralized Team Members to provide Brand Defining White Glove Service in support of our Digital Products

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 6 months of Customer Service experience

Preferred Qualifications:

• Associate’s Degree

• 1+ years experience in Automotive Funding experience

• 1+ years experience in Customer Service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).