Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Senior Client Services Manager Carrier Practice

Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listed

About the Job

Requirements

A bachelor's degree and 5 years of related experience are required.
An insurance license is required.
The role requires frequent travel for client needs, such as claim reviews and stewardship discussions.
Construction industry experience is highly preferred.
The candidate must be able to create success stories and capture learning within their own book of business and that of team members.
The candidate must be able to provide synthesized summaries to senior leadership within the account management team.
The candidate must focus on key matters, risks, and situations requiring senior management intervention, and communicate their perspective clearly.
The candidate must frequently be able to lead group meetings and/or provide value-added input when not the primary presenter.
The candidate must be accessible to team members encountering work roadblocks.
The candidate must be able to suggest approaches that improve team success.
The candidate must understand with supervisors what matters most and when to escalate issues.
The candidate must provide team members with direct, honest feedback regarding performance against the account management skill continuum.

Responsibilities

Manage a portfolio of construction clients across multiple industries, serving as the primary point of contact and trusted advisor to drive client satisfaction, retention, and program success.
Manage up to 25 dedicated clients, depending on complexity and client requirements.
Serve as a single point of contact for clients, respond to requests, and identify issues and challenges proactively.
Work with minimal supervision and engage supervisors or peers when appropriate.
Align internal and external resources with client goals by understanding program objectives and how the company can contribute.
Develop service plans that capture goals and ensure progress.
Structure data and use it to tell a compelling story; present data confidently and anticipate questions from supervisors and clients.
Use knowledge of product and service capabilities to help clients.
Implement and oversee client-specific initiatives with some assistance, including closure projects, cost-reduction projects, and performance-guarantee compliance.
Act as a critical link between clients, management, and claims operations.
Plan with supervisors to support maximum client retention.
Identify and address issues early to limit unexpected negative outcomes.
Lead group meetings across audiences, including claim reviews, stewardship meetings, and partnership meetings, with modest support.
Set and communicate roles for internal participants before critical meetings.
Ensure appropriate pre-brief and debrief communications to support successful client interactions.
Scope work-related projects, including the time and resources required to complete them.
Assist in orienting and mentoring lower-level employees as needed.
Understand program pricing and the basics of program profitability to the company.
Make appropriate trade-offs among pricing levers to achieve the best outcome, such as multi-year deals and LOP.

Desired Qualifications

Construction industry experience is highly preferred.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

This role manages a portfolio of construction clients across multiple industries, serving as the primary point of contact and trusted advisor to drive client satisfaction, retention, and program success. The ideal candidate will leverage data-driven insights, lead client meetings, oversee strategic initiatives, collaborate across internal teams, and provide proactive guidance to achieve client goals while supporting profitability and long-term business growth.

The ideal candidate will have construction industry experience and be located on the Northeast region. This role is fully remote with travel required.

How you'll make an impact

May manage up to 25 dedicated clients, depending on complexity and/or client requirements.
Book of business may cover multiple industries, but with focus in select industry (or industries).
Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client.
Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company.
Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals.
Develops service plans to capture goals and ensure progress.
Structures and uses data to tell a compelling story.
Presents data confidently and anticipates questions from supervisor and clients.
Significant knowledge of product and service capabilities.
With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance.
Perceived as critical link between client, management and claims operations.
Proactively works with supervisor to plan for and ensure maximum retention rate.
Limits downside surprises by identifying and rectifying issues early.
Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support.
Sets and communicates roles for all internal participants prior to critical meetings.
Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
Can scope out work-related projects, including time and resources needed to complete.
May assist in orienting and mentoring lower level employees.
Has complete understanding of program pricing.
Understands the basics of program profitability to the company.
Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.).

#LI-SD1

About You

Required:

Bachelor's degree and 5 years related experience.
Insurance license required.
Often travels for client needs (e.g., claim reviews, stewardship discussions).

Preferred:

Construction industry experience is highly preferred

Work Traits:

Able to create success stories and capture learning’s within own book of business and that of team members.
Able to provide synthesized summaries to senior leadership within AM team.
Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions.
Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.
Is accessible by team members when they encounter roadblocks with their work.
Able to provide value-added suggestions and approaches to make the team more successful.
With supervisors, understands what matters most and where/when to escalate issues.
Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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