Administrative Assistant
About the job
- A high school diploma or GED is required.
- Candidates should be organized, dependable, and detail-oriented.
- Candidates should communicate warmly, professionally, and confidently with families and employees.
- Candidates must be comfortable speaking with families and employees.
- Candidates must be able to manage multiple priorities in a fast-paced environment.
- Candidates must have strong computer skills and be willing to learn new systems.
- Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours.
- Communicate with caregivers by phone, email, and text to resolve scheduling needs and concerns in a timely manner.
- Notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of care.
- Build positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries.
- Maintain and update daily client schedules in ABA Connect.
- Ensure all team members are informed of schedule modifications and have the information needed to provide consistent client services.
- Monitor team communication and identify issues requiring leadership support.
- Partner with the Director of Operations to execute scheduling plans.
- Help coordinate cancellations, additional hours, and schedule changes.
- Follow up with families regarding P2P checks and payments.
- Help coordinate check collection and reissued payments when needed.
- Support the center's day-to-day administrative needs.
- Administrative, healthcare, education, customer service, or ABA experience is preferred.
About the company
ICBD builds and operates companies for founders. It creates a full operating platform that stays embedded from day one, offering hands-on support across leadership, IT and data, finance and legal, recruiting, marketing, real estate, and operations to help portfolio companies scale and become category leaders. Unlike typical incubators that only fund and launch businesses, ICBD remains as a long-term partner, embedding C-suite operators and a ready-to-use infrastructure to accelerate growth. Their approach blends startup culture with the resources of a large organization to drive rapid, repeatable market entry and lasting leadership. The company’s goal is to help founders turn ideas into fast-growing, enduring companies, as reflected in their track record of rapid growth and industry recognition.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Orlando, Florida
Founded
2019
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Simplify's Take
What believers are saying
- ABA Centers keeps winning growth recognition, including Inc. Southeast in April 2026.
- ICBD founder stayed visible on NYSE TV in June 2025, supporting recruiting and fundraising.
- The company still expands through capital-efficient, founder-controlled growth without outside-equity dilution.
What critics are saying
- Optum ended its ABA Centers relationship in June 2026, cutting a major payer channel.
- Publix and Point32Health allege fraud, inflated billing, and RICO conduct in pending suits.
- ICBD faces invoice lawsuits and restructuring pressure, signaling a brittle operating model.
What makes ICBD unique
- ICBD owns ABA Centers, a vertically integrated autism-care platform with aggressive growth.
- ABA Centers ranked No. 15 on Inc.'s 2026 Southeast list and No. 25 nationally in 2025.
- ICBD combines clinical delivery, payer negotiations, and management services under one roof.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Employee Referral Bonus
- Performance Bonus