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mindsquare

SAP and Salesforce expertise for digitalization

Senior Salesforce Customer Success Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Part-timeRemote in GermanyNo salary listed

About the Job

Requirements

  • Several years of consulting or project-leadership experience, such as in a consultancy, service provider, or self-employment, with the ability to lead customers independently and handle escalations.
  • Salesforce knowledge at administrator level; certification is welcome. Candidates with strong project-management skills and experience with another technology are also invited to apply.
  • Commercial awareness, including tracking budgets, consumption, and utilization, and raising additional effort early.
  • Practical experience using artificial intelligence and best practices, such as using it to draft recurring communications like emails.
  • Good English skills for collaboration with nearshore partners.
  • Must reside in Germany and be reachable from 8:00 during core working hours; working while traveling is possible.
  • Experience with multiple Salesforce clouds is desirable, including Marketing Cloud Next.
  • Project-management certifications such as PRINCE2 Agile are desirable and may be completed during the probation period.
  • Knowledge of artificial intelligence, including experience creating agents or assistants and directing agents in delivery, is a plus.

Responsibilities

  • Take operational responsibility for customer engagements, from delivery management, budgeting, and planning through joint growth.
  • Manage customer engagements across operations, further development, and implementation projects.
  • Lead regular customer meetings independently with key contacts.
  • Act as the main escalation and contact person for customers, including for budget issues and difficult situations.
  • Prioritize the backlog with the customer and coordinate implementation with developers from the team, talent network, and nearshore partners, including quality assurance, acceptance, and deployments.
  • Identify customer opportunities, including through release sessions about new Salesforce features.
  • Monitor budgets, consumption, and utilization; provide regular status reports to customers; and plan weeks and quarters with them.
  • Delegate tasks clearly to junior staff, nearshore partners, and artificial-intelligence agents, and review their results.
  • Introduce artificial intelligence and automated processes into daily delivery and help standardize workflows.
  • Share knowledge with junior staff.

Desired Qualifications

  • Experience with multiple Salesforce clouds, including Marketing Cloud Next.
  • Project-management certifications such as PRINCE2 Agile; these may also be completed during the probation period.
  • Experience with personal artificial-intelligence agents or assistants and directing artificial-intelligence agents in delivery.

About the Company

mindsquare

SAP and Salesforce expertise for digitalization

Mindsquare combines SAP- and Salesforce-expertise to help companies digitalize their business. It delivers consulting and development services that analyze needs, design solutions, implement systems, and optimize processes to achieve reliable results. The approach relies on deep technology knowledge, methodical project work, and close collaboration with clients to drive digital transformation. Mindsquare stands out through a culture of continuous learning and teamwork, a long history dating back to 2007, and a strong emphasis on customer happiness as the main goal. The overall aim is to help customers succeed through better IT and to create an environment where employees grow and feel valued.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Bielefeld, Germany
Founded
2007

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