Service Advising & Estimating·Confirmed live in the last 24 hours·
Full-timeSouth Burlington, VT, USAIn-person
About the Job
Requirements
Must possess a high school diploma or equivalent.
Must have a valid driver's license and an acceptable driving record.
Must have fundamental computer and administrative/clerical skills.
Must have customer relations skills, including basic sales skills.
Must have general technical knowledge related to vehicle maintenance and repair.
Must be able to bend, kneel, stretch, and stand over, under, and next to repair vehicles.
Must be able to work with little supervision in a fast-paced, high-volume environment and demonstrate drive to succeed.
Responsibilities
Greet customers arriving at the service department and determine the nature of their requests.
Explain company policies, procedures, products, and services.
Answer questions related to car repairs and servicing.
Explain labor and parts estimates and investigate customer concerns.
Track progress on customers' vehicles and keep customers apprised.
Direct customers to the cashier and assist with cashier duties as needed.
Follow up with customers after service work is completed to ensure satisfaction.
Use ADP/CDK software, TIS, Service Edge, Dealer Daily, and an iPad to complete tasks.
Prepare repair orders and customer bills, ensuring final charges correlate with quotes.
Process warranty claims.
Maintain required logs and records of service department activities.
Desired Qualifications
One to three years of relevant experience is preferred, though the employer is willing to train the right person.
Experience in the automotive industry is preferred.
Salary Range: 65000 to 75000 (Currency: USD) (Pay period: per-year-salary)
Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence.
If you thrive on helping people and staying organized, apply today and start your career with Heritage Toyota!
Key Responsibilities
Greet customers coming into the service department and determine the nature of customers request.
Explain company policies, procedures, products, services, etc.
Answer a variety of questions related to car repairs and servicing.
Explain labor and parts estimates; investigate customer concerns.
Track progress on customers vehicles, and keep customers apprised.
Direct customers to cashier, and assist with cashier duties as needed.
Follow up with customers after work is done to ensure satisfaction.
Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
Perform a variety of tasks associated with processing warranty claims.
Maintain all required logs and records of service department activities.
As a Member of the H-Team, you'll enjoy:
Comprehensive benefits: Medical, dental, vision, life, and disability insurance
Childcare reimbursement to help with family needs
Flexible spending accounts for added convenience
401(k) with company match to help secure your future
Immediate accrual of paid time off—start taking time for yourself right away
Substantial vehicle/service discounts—save big on your ride and services
Wellness benefits including a free gym membership to keep you in top shape
Pet insurance for your furry friends
Annual incentives and opportunities for career advancement—we love to promote from within!
Company events and community engagement to help you connect and give back
Temperature-controlled work environment to keep you comfortable year-round!
Qualifications:
Must possess a high school diploma (or equivalent).
One to three years of relevant experience preferred, but willing to train the right person.
Valid driver's license and acceptable driving record.
Fundamental computer and administrative/clerical skills.
Excellent customer relations skills, including basic sales skills.
General technical knowledge related to vehicle maintenance and repair.
Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.