Software Development Engineer 3 - Platform

About Esper

Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.

In this role you will contribute to a critical and highly-visible function within the Esper business. You will be given the opportunity to autonomously deliver the technical direction of the service, and the feature roadmap. You will work with extraordinary talent to deliver end to end features, improve platform quality and be a technical leader. If you’re excited to have a large impact on Esper and the device industry, you’ll find this role to be engaging, challenging, and full of opportunities to learn and grow.

Why this role is unique

• You’ll be responsible for end to end implementation and maintenance of the features, fixes and enhancements to the platform.
• Your contributions directly and immediately improve the experience of our customers
• You get to work on cutting edge technologies
• You’ll solve scalability problems that come with managing millions of devices remotely
• Each project you take up will increase the scope of your impact on the platform

What you’ll do

• Improve Esper Platform by planning, recommending and executing strategic projects.
• Use metrics and data to provide insights on customer usage, bottlenecks, future requirements, security and scalability of the platform.

• Create standards, guidelines, sample projects, demos to influence engineering teams to write stable, secure, maintainable and quality code.

• Use Artificial Intelligence (AI) to solve critical business issues and improve SLO, reduce MTTR.
• Work with distributed teams to drive changes, write RCAs and coordinate resolution for production incidents.
• Objectively assess new technologies, tools, frameworks and design patterns for adoption into Esper Platform.
• Become the Subject Matter Expert(SME) for the Platform team.

What we’re looking for

• 3+ YoE (3-5 YoE).
• Hands on experience in building and managing cloud systems on one or more cloud providers - AWS, GCP, or Azure
• Hands on knowledge of scripting or any modern programming languages.
• Experience in developing and deploying on UNIX/Linux based systems.
• Hands-on experience in microservices and container technologies. 
• Understanding of best practices for implementing IAC, automation and CI/CD workflows.
• Hands-on experience with managing highly scalable web systems and troubleshooting issues.
• PagerDuty On-Call shift 

Preferred Qualifications

• Experience with AWS, Python, Terraform, Kubernetes
• Experience in defining and driving metrics for successful product releases.
• Contributions on one or more open source projects.
• Experience with DevSecOps practices, integrating security seamlessly into CI/CD pipelines.
• Understanding of service level metrics like SLO’s, SLI’s and SLA’s and mechanisms to track and improve them.

Skill sets

AWS, Kubernetes, Docker, Python, Bash, CI/CD, ArgoCD, Terraform, Prometheus, Linux OS