International Care Coordinator
Cleveland Clinic
International Care Coordinator
Cleveland Clinic
Non-profit medical center delivering care
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The HVTI International Coordinator manages the intake and care coordination process for international patients seeking treatment within the Heart & Vascular Institute. Serving as the first point of contact, the coordinator facilitates the collection and review of medical records, schedules initial consultations, and ensures each patient is smoothly integrated into the appropriate care pathway.
This role works closely with Global Patient Services (GPS) and HVTI providers, including direct collaboration with Dr. Maan Fares, Chairman of GPS, to ensure all clinical documentation is complete and properly routed. While most patient interaction is conducted via phone, occasional in-person support within GPS facilities may be required.
A caregiver in this position works M-F, from 8:00am—5:00pm.
A caregiver who excels in this role will:
Coordinate the intake process for surgical candidates by obtaining, in advance, clinical information relative to the patients' state of health and level of functioning.
Ensure departmental compliance with regulatory and The Joint Commission requirements.
Coordinate the continuity of care of international/GPS patients, works with the PCP's, referring physicians, patients, Cleveland Clinic Cardiology staff, staff surgeons and their office staff, other nurse practice managers NPM) as well as the schedules officers, preop/TCI/postop nurse clinicians, to ensure continuity of care and appropriate concern for individualized pre-surgical and/or post-surgical needs.
Review all clinic information available for review with surgeon for accurate and appropriate pre-surgical test and appointment scheduling, communicate additional studies to the outpatient scheduling office under the physician's direction.
Coordinate patient care between HVI medicine and surgical departments when necessary.
Facilitate hospital transfers in collaboration with scheduling officers, access plus and surgeons' office.
Communicateanticipated patient care expectations to GPS. Identifies the appropriate Physician Champion to help streamline and oversee patient care.
Other duties as assigned.
Minimum qualifications for the ideal future caregiver include:
Bachelor of Science in Nursing (BSN) from an accredited school of professional nursing
Current state licensure as a Registered Nurse (RN)
4 years of experience as a nurse in medical cardiology or cardiac surgery clinical areas
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Non-profit medical center delivering care
Cleveland Clinic runs a nonprofit academic medical center that delivers patient care, conducts research, and educates future clinicians. It provides in-person hospital services, surgeries, and telehealth options, plus digital tools like MyChart to manage care, as well as provider tools such as DrConnect and eRadiology to coordinate care. It differentiates itself by combining clinical care, medical research, and education under a nonprofit model with a broad international network and a strong emphasis on safety and quality. Its goal is to deliver high-quality medical care while advancing medical knowledge and training clinicians to improve health outcomes for diverse populations, globally.
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