Service Specialist 2

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

This is where you help keep connected healthcare technology running.

As a Remote Service Specialist, you will support Baxter's Smart Care Remote Management program by proactively monitoring connected medical devices, investigating device alerts, documenting service activities, and coordinating the actions needed to resolve technical issues. Working closely with field service and technical support teams, you will help ensure devices remain connected, operational, and supported throughout their lifecycle.

This is a hybrid position based in Batesville, Indiana, with onsite work Tuesday through Thursday and remote work Monday and Friday. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM EST, with occasional on-call and overtime requirements.

What You'll Do

• Monitor connected medical devices through the Smart Care Remote Management platform and respond to automated device alerts.
• Investigate device error codes and determine appropriate corrective actions, including software updates and service escalation.
• Troubleshoot device connectivity, platform access, and basic product-related issues.
• Support user account administration activities, including password resets and access-related requests.
• Create and coordinate service work orders and dispatch field service technicians as needed.
• Document customer complaints and complete required follow-up activities in accordance with established procedures.
• Assist with remote service implementations and device connectivity onboarding activities for internal and external customers.
• Utilize systems including Outlook, Microsoft Teams, Excel, JD Edwards, and Smart Care Remote Management tools to manage service activities.

What You'll Bring

• High school diploma or GED equivalent.
• 2+ years of customer service, technical support, administrative support, or related professional experience.
• Experience working across multiple systems and software applications.
• Experience documenting service activities, support requests, or customer-reported issues.
• Experience supporting internal and/or external customers.
• Basic technical aptitude, including troubleshooting software, connectivity, or device-related issues.
• Experience interpreting technical documentation, service manuals, or parts breakdowns.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600- $57,200.The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.