Benefits Administration Services Analyst 2 - Pension
$47k - $61k+ Bonus or incentive
Mid
Bachelor's
Remote in USA
Remote
AccountingFinancial Accounting
About the job
Requirements
- A bachelor's degree or equivalent combination of education and relevant experience.
- At least 2 years of experience in benefits administration, pension administration, or a related field.
- Experience with Defined Benefit pension plans is strongly preferred.
- Experience performing or reviewing pension benefit calculations is preferred.
- Understanding of retirement plan concepts, participant data, and benefit administration processes.
- Ability to interpret plan documents, procedures, and business rules and apply them accurately.
- Strong analytical, mathematical, and problem-solving skills.
- Strong attention to detail and ability to maintain accuracy while managing multiple priorities.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Experience working with benefits administration or pension systems is preferred.
- Strong written and verbal communication skills.
- Ability to work independently while collaborating effectively within a team environment.
Responsibilities
- Perform Defined Benefit pension calculations, including retirement, termination, death, and other benefit calculations in accordance with plan provisions.
- Review participant data and documentation for accuracy and completeness before processing transactions.
- Process participant elections, benefit commencements, distributions, and other pension-related transactions.
- Interpret and apply Defined Benefit plan provisions, administrative procedures, and established business rules.
- Develop a thorough understanding of plan designs, benefit formulas, options, and eligibility criteria.
- Research and resolve participant and plan administration issues, escalating more complex matters when appropriate.
- Review calculations and transactions for accuracy and compliance with established procedures and plan requirements.
- Maintain accurate participant records and update benefit administration systems as needed.
- Respond to participant, client, and internal team inquiries related to pension benefits and plan administration.
- Identify data discrepancies and work with appropriate teams to research and resolve issues.
- Support data validation, testing, audits, and other quality assurance activities.
- Assist with plan updates, system changes, annual processes, and special projects.
- Follow established service-level agreements, quality standards, procedures, and client-specific requirements.
- Maintain documentation related to processes, procedures, calculations, and plan administration activities.
- Collaborate with team members and other internal groups to ensure accurate and timely delivery of benefits administration services.
- Participate in team meetings, training activities, and client-facing interactions.
- Identify opportunities to improve processes, accuracy, and operational efficiency.
- Support senior analysts and team leadership with more complex Defined Benefit administration activities as needed.
Desired Qualifications
- Experience administering Defined Benefit plans in a benefits outsourcing, consulting, or third-party administration environment.
- Knowledge of ERISA, IRS regulations, and other requirements applicable to Defined Benefit retirement plans.
- Experience with pension calculations involving early retirement, optional forms of payment, qualified domestic relations orders (QDROs), death benefits, or other complex benefit provisions.
- Experience with data analysis, system testing, or benefits administration implementations.
- Experience working in a client-service environment.
About the company
Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.
Company Size
10,001+
Company Stage
IPO
Headquarters
Florham Park, New Jersey
Founded
2017
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Simplify's Take
What believers are saying
- September 30, 2026 ASCEND targets $120 million cuts and 10% EBITDA margins by 2028.
- Conduent won Virginia Medicaid renewal and New Mexico replacement, expanding recurring government revenue.
- Conni AI shows 86% self-service resolution and 70% faster code review.
What critics are saying
- Q2 2026 revenue fell 11.9%; continuing operations produced only $16 million EBITDA.
- Texas Supreme Court still weighs Conduent's Medicaid orthodontic scandal, risking judgment and reputational damage.
- January 2025 data-breach settlement remains unapproved, while debt reduction depends on divestiture closings.
What makes Conduent unique
- Conduent runs Medicaid systems for New Mexico and Virginia, replacing decades-old legacy platforms.
- Google Cloud's Gemini powers Viewpoint, adding defensible GenAI for eDiscovery and breach response.
- ASCEND concentrates Conduent on government, healthcare, and financial operations with long-tenured clients.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Vacation
- Paid Holidays
- 401(k) Company Match
- Flexible Work Hours
- Hybrid Work Options