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La Fosse

Executive recruitment for technology and leadership

Senior Delivery Manager

Program ManagementUpdated on Nov 12
Full-timeLondon, UKNo salary listed

About the Job

Requirements

  • Experience delivering or mobilising a Resource Managed Service, managed Statement of Work service, MSP/RPO programme, or similar outcome-based resourcing service for clients.
  • Understand the distinction between a genuinely managed service and supplying individual contractors on a time-and-materials basis, and be able to protect that distinction with clients and in contracts.
  • Have a track record of managing complex client relationships and senior stakeholders, including Heads of Function and technology leaders.
  • Have experience in resource capacity and demand planning, and managing continuity across contractor or consultant teams.
  • Have a solid grasp of commercial controls, including purchase orders, budget consumption, change requests, and contract renewals.

Responsibilities

  • Lead managed resourcing engagements from service mobilisation through day-to-day delivery and closeout.
  • Act as the main contact for senior clients, build relationships, understand client needs, and ensure delivery commitments are met.
  • Take responsibility for service quality, governance, and continuity, working with the Solutions Director, Client Engagement Leads, recruitment teams, and delivery teams.
  • Get to know clients and their priorities, lead service reviews and governance meetings, and discuss what is working and what needs attention.
  • Understand clients’ upcoming requirements and turn them into practical resource plans, ensuring the right people and skills are available when needed.
  • Lead mobilisation and go-live preparation, and manage onboarding, cover, and replacements to maintain delivery continuity.
  • Monitor performance against agreed service levels and outcomes, provide reporting, manage escalations, and follow through on actions to resolve issues.
  • Track spend against budgets and purchase orders, manage scope changes and change requests, and support extensions and renewals.
  • Develop processes, reporting standards, and the delivery model as the Capability-as-a-Service offering grows; use engagement learnings to improve future delivery.

Desired Qualifications

  • Experience helping to build or grow a managed service from an early stage.
  • Experience with financial services or public sector clients.
  • Familiarity with the SFIA competency framework.

About the Company

La Fosse

Executive recruitment for technology and leadership

La Fosse is a UK-based recruitment and executive search firm that places senior leaders and specialists across technology, digital, product and design, sales, marketing, information security, data, cloud, infrastructure, and IT architecture. It helps organizations—from startups to large enterprises—scale teams by offering tailored recruitment services, fromBoard-level roles to niche hires. The process combines a values-led, collaborative approach with long-term client partnerships and fee-based placements, delivering ongoing support rather than one-off hires. Its unique elements include a people-focused culture that emphasizes care and respect, a strong client-and-candidate experience (high NPS and Glassdoor ratings), and a broad network supported by 120 specialists across six UK offices. The company's goal is to enable clients to grow and transform by connecting them with the right leaders and experts, while maintaining sustainable profitability and a strong employer brand.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2007

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