Teleperformance

Outsourced customer experience management services

Interpreter - Cantonese

Translation & InterpretationConfirmed live in the last 24 hours

Full-timeRemote in MalaysiaNo salary listed

About the Job

Requirements

Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.
Ability to concentrate, remain detached from the conversation, and remain neutral and objective.
Ability to quickly establish personal credibility.
Ability to follow client instructions closely.
Ability to explain cultural concepts to avoid miscommunication, with the client's permission or at the client's request.
B2 CEFR English level and bilingual proficiency in the other required languages.
Ability to work from home on a permanent basis.

Responsibilities

Provide language interpretation between individuals to help people with a language barrier understand and communicate with each other.
Handle on-demand telephone or video calls and render the meaning of conversations between English speakers using consecutive interpretation.
Process information quickly and concisely, recognize sensitive cultural differences, and remain professional and courteous.
Use appropriate industry terminology and understand common industry procedures and practices; calls may cover simple or complex, technical or non-technical subjects in healthcare, government, insurance, finance, utilities, travel and hospitality, 911 emergency services, law enforcement, courts, and general business.

Overview

Qualifications

Excellent listening, retention and note taking skills to maintain a high level of accuracy
Ability to concentrate, stay detached from the conversation, and always remain neutral and objective
Ability to quickly establish personal credibility
Ability to follow client's instructions closely
Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client
B2 CEFR English Level bilingual wih other required languages
Able to work from home on a permanent basis

Responsibilities

Provide language interpretation from one language to another for individual with language barrier to understand and communicate to each other
Handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of English
Processes information quickly and concisely, recognizes sensitive cultural differences, and is always professional and courteous
The interpreter will use appropriate industry terminology and understand common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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