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Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Multi Site Business Manager

Retail Store ManagementPosted on Nov 10
Full-timeUnited KingdomNo salary listed

About the Job

Requirements

  • The candidate should be naturally creative and seek innovative ways to exceed expectations and deliver results.
  • The candidate should have an entrepreneurial mindset, focus on the reasons behind decisions, and take risks to achieve results.
  • The candidate should be assertive and motivated to succeed.
  • The candidate should demonstrate emotional intelligence and adapt their interpersonal skills to different situations.
  • The candidate should be able to build and maintain strong relationships with the team and stakeholders.
  • The candidate should act with integrity and take ownership.
  • The candidate should be dynamic and inspirational with customers and peers.
  • The candidate should have enthusiasm for beauty and artistry.
  • The candidate should demonstrate leadership and take pride in team success.
  • The candidate should be able to manage and prioritize time effectively.
  • The candidate should be agile and solution-oriented.
  • The candidate should be resilient when dealing with ambiguity.
  • The candidate should be confident in leading and motivating a team with a strong sense of purpose.

Responsibilities

  • Lead and engage the team in representing the brand's vision across multiple locations.
  • Coach and develop team members to achieve sales and operational targets.
  • Recruit and train talent for artistry and customer service.
  • Guide and support the team across different locations.
  • Schedule monthly rotas and budget and forecast payroll in response to trading conditions.
  • Motivate the team to achieve daily and monthly key performance indicator targets.
  • Plan people needs, manage talent on an ongoing basis, and support team succession planning.
  • Address workplace conflict and other human resources processes.
  • Identify team training needs with the Area Trainer and provide feedback on advancement opportunities.
  • Lead and motivate the team through daily briefings and performance one-to-one meetings.
  • Own and manage end-to-end recruitment processes with the Talent Acquisition Advisor, and proactively source talent locally.
  • Support applicants through the airport pass application process and conduct security interviews as part of team members' pass applications.
  • Manage a large team to ensure effective coordination, communication, and productivity.
  • Lead by example in customer interactions and demonstrate effective sales approaches to the team.
  • Drive business key performance indicator results to achieve market-leading performance and growth.
  • Ensure consistent delivery of the customer experience by embedding the service methodology.
  • Build brand awareness and lasting customer connections, with attention to travel occasions and traveller needs.
  • Plan the annual calendar, considering new product launches and prior-year trading and market impacts.
  • Develop and deliver an event strategy for the counter.
  • Address challenges in team and consumer interactions and develop solutions that support a positive experience.
  • Develop sales approaches tailored to diverse customer demographics and markets.
  • Provide weekly and monthly productivity reports to the Area Manager.
  • Liaise with host-store partners, senior stakeholders, and external vendors, ensuring compliance with brand policies and procedures.
  • Manage stock levels, sales, audits, and counts; analyze available information and advise the Area Manager proactively on stock lines.
  • Follow workplace health and safety guidance.
  • Execute visual merchandising and grooming standards daily.

About the Company

Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Charlotte Tilbury Beauty Ltd. is a luxury beauty brand that offers skincare, makeup, and fragrance. Its products use premium formulations sold through direct-to-consumer channels and retail partners, supported by virtual consultations and in-store appointments. The brand differentiates itself with prestige positioning, celebrity endorsements, strong digital presence, and omnichannel experiences. Its goal is to lead the premium beauty market by expanding worldwide distribution and encouraging repeat purchases.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$1.2B
Headquarters
London, United Kingdom
Founded
2012

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