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Walgreens

Retail pharmacy chain with health services

District Pharmacy Supervisor

PharmacyPosted on Nov 13
Full-timeRed Bank, NJ, USANo salary listed

About the Job

Requirements

  • A Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution is required.
  • Three years of retail pharmacy management experience are required.
  • Current pharmacist licensure in the states within the assigned geography is required, or the candidate must be willing and able to obtain state licensure within six months of the position start date.
  • The candidate must be willing to obtain Immunization Certification within six months of the hire date.
  • A valid driver's license is required.
  • The candidate must be willing to work a flexible schedule, including extended days, evenings, and weekends.
  • The candidate must be willing to travel at least 80% of the time for business purposes, both within and outside the state.

Responsibilities

  • Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, company policies, customer service standards, and quality patient care.
  • Drive high-quality, patient-centered care across pharmacies in the assigned scope of responsibility.
  • Drive pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives.
  • Control costs, including payroll and expenses, and manage pharmacist scheduling.
  • Directly supervise Pharmacy Managers and Pharmacy Schedulers; be accountable for pharmacy performance, clinical quality, and the overall patient experience.
  • Own the pharmacy talent pipeline, including recruitment, development, retention, and performance of Pharmacy Managers, Staff Pharmacists, technicians, and the Pharmacy Scheduler.
  • Set the standard for pharmacy practice and drive ongoing pharmacy performance across the assigned geography.
  • Own compliance, patient safety, and adherence, partnering with the Sr. District Pharmacy Supervisor, District Manager, and Regional Vice President to drive execution.
  • Field and resolve pharmacy communications escalated from stores and resolve appropriate patient complaints.
  • Review STARS reports and work with the pharmacy team on quality improvement plans.
  • Manage steps one and two of the STEPS approach for escalated clinical quality issues; serve as the district's clinical expert and engage Pharmacy Managers on clinical matters.
  • Manage district performance, using Pharmacy Managers' feedback to improve store performance and execution.
  • Work with the District Manager to review district financials and key performance indicators, create action plans, conduct business forecasting and analysis, and participate in business planning sessions where permitted by law.
  • Partner with the Regional Vice President, Sr. District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
  • Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
  • Own the Pharmacy Manager talent strategy and pipeline by executing recruitment strategy, identifying and coaching high-potential Pharmacy Managers, and managing Pharmacy Manager Performance Improvement Plans.
  • Ensure resolution of pharmacy customer complaints and guide responses to customers' special needs to the best of their ability.
  • Promote pharmacy engagement and coach and develop Pharmacy Managers to enable execution of pharmacy responsibilities.
  • Partner with the District Manager as the retail pharmacy expert, cultivating pharmacy skills and acumen through guidance and feedback that enables overall execution.
  • Ensure compliance with corporate policies, state and federal laws, regulations, agreements, and applicable employment laws, and treat team members fairly.
  • Provide monthly quality and compliance summaries to the Sr. District Pharmacy Supervisor and ensure resolution of clinical quality events through coaching and training.
  • Hold regular touchpoints and development conversations with Pharmacy Managers and Pharmacy Schedulers.
  • Participate in training and support training efforts where necessary.
  • Pursue self-development by monitoring personal performance, setting high standards, increasing knowledge of retail, pharmacy, and management fields, and seeking and sharing best practices.
  • Champion a culture of compliance and patient safety.
  • Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, Regional Vice President, and Sr. District Pharmacy Supervisor to District Managers, Store Managers, and Pharmacy Managers.
  • Communicate regularly with managers and team members through one-on-one discussions, group meetings, and written communication to keep them informed, solicit input, answer questions, and maintain open communication.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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