Amar Bank

Digital-first bank offering unsecured personal loans

Customer Experience Retail

Customer Experience & SupportConfirmed live in the last 24 hours

Full-timeSurabaya, East Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

Minimum high school/vocational high school/diploma education in any major.
Experience in customer service, field surveying, or credit administration is an advantage.
Good communication and interpersonal skills.
Careful, honest, and responsible.
Willingness to work in the field and visit customer locations.
Ability to work independently and as part of a team.
A valid SIM C or SIM A driver's license is an advantage.
Must have active vehicle registration (STNK) and a motor vehicle with an active license plate.
Must have an active smartphone and mobile phone number.

Responsibilities

Ensure customer (borrower) data is accurate and complete.
Complete the contract-signing process with customers according to company procedures.
Visit or survey customers' offices to verify data and maintain service quality.
Provide customers with a professional, responsive experience focused on customer satisfaction.
Coordinate with internal teams to ensure customer onboarding and contract signing proceed smoothly and efficiently.

Responsibilities:

Memastikan data pelanggan (borrower) akurat dan lengkap.
Melakukan proses penandatanganan kontrak dengan pelanggan sesuai prosedur perusahaan.
Melakukan kunjungan (field visit) atau survei ke kantor pelanggan untuk melakukan verifikasi data serta menjaga kualitas layanan.
Memberikan pengalaman terbaik kepada pelanggan melalui pelayanan yang profesional, responsif, dan berorientasi pada kepuasan pelanggan.
Berkoordinasi dengan tim internal untuk memastikan proses onboarding pelanggan dan penandatanganan kontrak berjalan dengan lancar dan efisien.

Requirements:

Pendidikan minimal SMA/SMK/Diploma dari semua jurusan.
Memiliki pengalaman di bidang Customer Service, Field Survey, atau Administrasi Kredit menjadi nilai tambah.
Memiliki kemampuan komunikasi dan interpersonal yang baik.
Teliti, jujur, dan bertanggung jawab.
Bersedia bekerja di lapangan serta melakukan kunjungan ke lokasi pelanggan.
Mampu bekerja secara mandiri maupun dalam tim.
Memiliki SIM C atau SIM A yang masih berlaku menjadi nilai tambah.
Memiliki STNK dan kendaraan bermotor dengan plat nomor yang masih aktif.
Memiliki smartphone dan nomor handphone yang aktif.
Penempatan: Surabaya

About the Company

Amar Bank

Digital-first bank offering unsecured personal loans

Amar Bank is a digital-first bank in Indonesia focused on financial inclusion for the unbanked and underbanked, offering digital lending, mobile banking, and embedded finance. Its Tunaiku platform uses big data and predictive analytics to process unsecured personal loans, often within 24 hours, for individuals and MSMEs. The bank launched Senyumku, a cloud-based, mobile-only app built with Google that uses AI to help customers manage money and build savings, and it provides an embedded banking SDK for partners to offer payments and loans. Originating as PT Anglomas International Bank and later rebranded after a 2014 acquisition by the Tolaram Group, Amar Bank aims to expand access to affordable financial services through technology, partnerships, and a stock-market-backed growth path.

Company size: 501-1,000
Company stage: IPO
Headquarters: Surabaya, Indonesia
Founded: 1991

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