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Fortanix

Cloud-based data security with key management

Customer Success Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedHybrid

About the Job

Requirements

  • Pay close attention to detail.
  • Respond to customer requests promptly, typically within minutes.
  • Work independently and effectively as part of a team.
  • Collect, create, and track support tickets.
  • Know the company’s technical documentation and how-to materials.
  • Create structured troubleshooting articles.
  • Distinguish feature requests from bug triage.
  • Identify automation opportunities for troubleshooting common issues.
  • Create integration guides and knowledge-base articles.
  • Track new customer requests and influence product management and product features to address common problems.
  • Have at least 5 years of professional services experience implementing enterprise IT security and infrastructure platforms such as HSM, KMS, or PKI.
  • Hold a BE or MCA, or equivalent, in Computer Science, IT, or another technology-related discipline.
  • Have hands-on experience with at least one programming language, such as Java, Go, or Python.
  • Have experience with Linux, Kubernetes, Docker, Python or other scripting languages, DevOps, and automation tools.
  • Be able to work across different time zones depending on customer needs.
  • Have hands-on experience with legacy HSMs and/or cloud KMS solutions, including AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, IBM Key Protect, and related key management technologies.
  • Understand and have working experience with cryptographic interfaces such as PKCS#11, CAPI, KMIP, CNG, and JCE.
  • Have experience with database encryption, tokenization, certificate management, and other key and certificate management operations.
  • Be able to work in a fast-paced, rapid-growth environment.
  • Have strong collaboration, written, and communication skills.

Responsibilities

  • Participate in and lead technical design workshops with customers.
  • Design, configure, and implement the platform.
  • Train and enable customers.
  • Drive product adoption and usage.
  • Help customers achieve success, renew, and become referenceable.
  • Troubleshoot and resolve production issues.
  • Stay current with tools and methodologies, and clearly communicate results and ideas to key decision-makers.
  • Represent the customer perspective to engineering, product management, and the rest of the company.

Desired Qualifications

  • Experience with an HSM from another company is a plus.

About the Company

Fortanix

Cloud-based data security with key management

Fortanix provides cloud-based data security solutions, focusing on encryption key management and data protection through a Level 3 hardware security module (HSM) delivered as a cloud service. Its flagship Fortanix Data Security Manager (DSM) unifies key management and data security, while its platform supports confidential computing and zero-trust access, helping enterprises verify and secure connections before granting access. The company differentiates itself by offering a flexible, easy-to-integrate cloud HSM and unified data security suite designed for large organizations with complex security needs, paired with strong customer support. The goal is to help enterprises deploy secure, scalable data protection in the cloud with a zero-trust, confidential computing approach.

Company size
201-500
Company stage
Series C
Total funding
$135.3M
Headquarters
Santa Clara, CA
Founded
2016

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