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Heizmüller

Founder's Associate Intern - Construction Growth Operations

Operations & LogisticsConfirmed live in the last 24 hours
InternshipBerlin, Germany€14.42 - €20.19 /hr

About the Job

Requirements

  • The candidate must be studying at a reputable university or have recently graduated; the field of study is open.
  • The candidate must have handled several simultaneous responsibilities where failure to complete one had real consequences, without requiring others to clean up afterward.
  • The candidate must be comfortable making phone calls and following up by phone when they do not receive a response.
  • The candidate must be highly motivated and able to work without instructions.
  • The candidate must be comfortable using Google Sheets and have experience with a system containing linked records, such as Airtable, a customer relationship management system, or an enterprise resource planning system; Excel is not used.
  • The candidate must hold a Class B driver's license and be able to travel to construction sites when photographs are insufficient.
  • The candidate must have fluent, negotiation-level German speaking and writing skills.

Responsibilities

  • Coordinate construction-team utilization and available time slots, and reject proposed sales appointments that cannot be carried out as planned.
  • Prepare material order packages by supplier, bundle small parts, schedule deliveries four weeks in advance and orders eight weeks in advance, and double-check details by phone with wholesalers and trades partners.
  • Prepare construction-site briefings, collect progress photographs during work, review the photographs, identify problems, and report site progress afterward.
  • Manage incoming service tickets, follow up with technicians on resolutions, and identify recurring errors.
  • Track planned versus actual hours and materials for each site through Project ECO, collect customer feedback after each handover, and personally call customers when feedback is an outlier.
  • Arrange the weekly collection of oil tanks and scrap.
  • Monitor daily site starts, collect site-progress updates, review tickets, prepare the next day's briefings, and resolve missing deliveries before crews arrive.
  • Submit weekly orders, conduct telephone double-checks, report utilization and available slots, and review customer ratings.
  • Close Project ECO monthly and eliminate one task that has been performed manually three times that month.
  • Build repeatable processes from operational work currently handled by one person, so those processes continue to function as construction volume grows.

About the Company

Company size
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Total funding
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Founded
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