A

Axon

Builds weapons, cameras and software for police

Field Deployment Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeCanada

About the Job

Requirements

  • Strong experience with IP networking and connected devices, including configuration and troubleshooting across Layer 2, TCP/IP, local area networks, wide area networks, virtual private networks, and wireless environments.
  • Ability to quickly identify and resolve network connectivity issues involving routers, modems, gateways, access points, and edge devices.
  • Solid understanding of networking principles, including switching, routing, virtual local area networks, Dynamic Host Configuration Protocol, Domain Name System, and physical-layer infrastructure.
  • Familiarity with data communications, wide area network access methods, wireless technologies, and local network infrastructure in distributed or field-based environments.
  • Strong troubleshooting skills across network-connected hardware and communications systems.
  • Ability to work safely and skilfully with hand tools.
  • Ability to work with a team or visit clients in person weekly, and to reside within reasonable proximity to a major airport.
  • Ability to undertake travel, with travel expectations of 80%.

Responsibilities

  • Lead and coordinate Fleet installations, ensuring efficiency and a positive customer experience.
  • Keep third-party installers and Axon customers updated on installation status through daily reports and stand-up meetings.
  • Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
  • Deploy hardware and software solutions in a dynamic environment with minimal assistance.
  • Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
  • Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection.
  • Develop accurate installation diagrams and thorough documentation for implemented solutions.
  • Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders.
  • Engage with key technology decision-makers post-sale.
  • Conduct training sessions for technical and non-technical staff on the use of Axon Fleet and Interview solutions.
  • Train customer technical and non-technical staff and 12V low-voltage subcontractors on proper installation and use of Axon hardware and software components.

Desired Qualifications

  • Experience with remote and mobile networking technologies, such as Cradlepoint or similar solutions.
  • Exposure to low-voltage / 12V electrical systems, including basic wiring, DC circuit fundamentals, relays, fuses, and power distribution.
  • Familiarity with vehicle electrical or communication systems such as CAN bus, LIN bus, auxiliary battery systems, lighting, or siren integrations.
  • Ability to read wiring diagrams and support equipment installation or fault isolation.
  • Experience with law enforcement agencies.
  • Previous experience leading a team or contractors on multiple projects with successful outcomes.
  • French speaking.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

Recently Posted Jobs

Explore more opportunities at Axon

See more jobs