Guest Relations Agent

Job Description

We are seeking a warm, dynamic, and guest-focused Guest Relations Agent to join our team. In this role, you will be the face of our hotel, creating meaningful and memorable experiences for our guests through personalized service, attentive care, and genuine hospitality.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Warmly welcome and engage with guests upon arrival, throughout their stay, and at departure.
• Provide personalized and attentive service, anticipating guest needs and exceeding expectations.
• Handle guest inquiries, requests, and concerns promptly and professionally, ensuring appropriate follow-up and resolution.
• Assist with check-in, check-out, room assignments, reservations, and other Front Office operations as required.
• Build strong relationships with guests and maintain a high level of guest satisfaction.
• Coordinate and follow up on special requests, celebrations, VIP arrivals, and guest preferences.
• Maintain accurate records of guest interactions, requests, and feedback.
• Conduct regular guest interactions and gather feedback to identify opportunities for service improvement.
• Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services.
• Assist in coordinating guest activities, experiences, and special events.
• Promote hotel facilities, services, and local experiences to enhance the guest stay.
• Handle guest complaints with empathy and professionalism, following through to ensure guest satisfaction.
• Maintain a warm, friendly, and professional presence at all times, representing the values and spirit of MGallery.
• Contribute to creating Meaningful & Memorable Moments for our guests.

Qualifications

• Diploma or degree in Hospitality, Tourism, or a related field is preferred.
• Previous experience in Guest Relations, Front Office, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Positive, enthusiastic, and guest-focused attitude.
• Ability to multitask and work in a fast-paced environment.
• Good command of English; additional languages are an advantage.
• Proficiency in Microsoft Office; knowledge of hotel systems is a plus.

Additional Information

Your working environment:

Alwadi Doha – MGallery Hotel Collection is a distinctive 5-star boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor; visit https://careers.accor.com/

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS