AV Technician

Job Description

Role Overview

We are looking for a skilled and passionate AV Technician to join our Audio-Visual team at Rixos Phú Quốc Vietnam. In this role, you will be responsible for the setup, operation, maintenance, and troubleshooting of audio-visual equipment, ensuring flawless technical delivery for events, shows, and daily operations.

You will work closely with internal teams, performers, and event organizers to deliver exceptional guest experiences through high-quality sound, visuals, and lighting.

Key Responsibilities

• Install, set up, test, and operate audio-visual equipment including projectors, microphones, sound systems, lighting, video monitors, cameras, and video conferencing systems
• Operate AV systems during live events, shows, meetings, and presentations
• Manage live audio mixing, video switching, and lighting control
• Perform routine maintenance and inspections to ensure all equipment is in excellent working condition
• Troubleshoot and resolve technical issues efficiently and professionally
• Repair faulty equipment or coordinate external repairs when required
• Support event organizers, presenters, performers, bands, and singers, including sound checks and stage setup in line with technical riders
• Maintain accurate records of AV inventory, maintenance schedules, and repair logs
• Document setup configurations, operating procedures, and troubleshooting solutions
• Collaborate closely with event coordinators, IT teams, and other departments
• Be fully aware of recreation facilities, evening programs, show concepts, and schedules
• Ensure all AV areas and equipment are clean, safe, and well-organized

Compliance & Standards

• Adhere to Rixos Hotels & Resorts policies, operational standards, and ISO Integrated Management System requirements
• Actively participate in quality improvement, risk management, health & safety, environmental protection, and energy-saving initiatives
• Contribute to continuous improvement and guest satisfaction programs

Qualifications

Education & Experience

• Diploma or Certificate in Electrical Engineering or Audio-Visual Technology
• Minimum 2–3 years of experience in a similar AV role
• Hospitality or event environment experience is an advantage

Skills & Competencies

• Strong technical knowledge of professional AV systems
• Good communication skills in English
• Team-oriented with a positive and professional attitude
• Ability to work independently and under pressure during live events
• Strong problem-solving and troubleshooting skills

Our Values – How You Succeed in This Role

• Act with integrity, sincerity, and transparency
• Take ownership, be reliable, and follow through on commitments
• Maintain confidentiality and professionalism at all times
• Continuously seek improvement and strive to exceed expectations
• Deliver excellence in hospitality and service quality

Additional Information

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.