Cato Networks

Cloud-based network security and connectivity platform

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTel Aviv District, IsraelNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in IT support or a related technical role.
Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments.
Troubleshooting experience across Windows and macOS laptops, as well as mobile devices.
Understanding of networking fundamentals, including firewalls, Wi-Fi, and VPN technologies.
Service-oriented professionalism and strong problem-solving and analytical skills.
Organization, attention to detail, and ability to manage multiple tasks simultaneously.
Clear communication and interpersonal skills, including ability to support employees at all levels.
Ability to work independently and collaboratively within a fast-paced team environment.

Responsibilities

Provide first-line technical support to employees across global offices, delivering fast and professional service.
Troubleshoot hardware, software, and network issues, primarily on macOS and also on Windows.
Support cloud and SaaS platforms, including Microsoft 365, Slack, Zoom, and other internally used tools.
Provide audiovisual support for the auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies.
Administer and monitor cloud infrastructure components, including Azure AD/Entra ID, Intune, Kandji, and AWS services.
Lead and execute employee onboarding and offboarding processes, including provisioning, access governance, device setup, and security compliance.
Partner with Systems and Security teams to identify, escalate, and resolve complex technical issues and improve IT workflows and automation.
Participate in IT projects and initiatives with other teams to improve internal systems and the employee experience.

Desired Qualifications

High-tech or startup experience.
Experience with endpoint management tools such as Intune or Kandji.
Knowledge of IT automation or scripting with PowerShell or Python.
Familiarity with IT knowledge-base and documentation processes.

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

We're looking for an experienced IT Support Specialist to join our global IT support team. You'll be the first point of contact for Cato employees worldwide, resolving hardware, software, and access issues, leading onboarding and offboarding, and collaborating on IT workflow improvements and automation.

Day-to-Day Support

Provide first-line technical support to employees across all global offices, ensuring fast, professional, and customer-oriented service.

Troubleshoot hardware, software, and network issues, primarily on macOS with some Windows.

Support cloud and SaaS platforms, including Microsoft 365, Slack, Zoom, and other internally used tools.

Provide AV support for the auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies.

Process Ownership & Projects

Administer and monitor cloud infrastructure components, including Azure AD/Entra ID, Intune, Kandji, and AWS services.

Lead and execute employee onboarding and offboarding processes, including provisioning, access governance, device setup, and security compliance.

Partner closely with Systems and Security teams to identify, escalate, and resolve complex technical issues and improve IT workflows and automation.

Participate in IT projects and initiatives with other teams to improve internal systems and the employee experience.

What You Bring

At least 3 years of experience in IT support or a related technical role; high-tech or startup experience is a plus.

Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments.

Strong troubleshooting skills across Windows and macOS laptops, as well as mobile devices.

A solid understanding of networking fundamentals, including firewalls, Wi-Fi, and VPN technologies.

Experience with endpoint management tools such as Intune or Kandji is a plus.

Knowledge of IT automation or scripting with PowerShell/Python is a plus.

Familiarity with IT knowledge-base and documentation processes is a plus.

Who You Are

Service-oriented with a high level of professionalism.

A strong problem-solver with excellent analytical thinking.

Organized, detail-oriented, and able to manage multiple tasks simultaneously.

A clear communicator with strong interpersonal skills and the ability to support employees at all levels.

Comfortable working independently and collaboratively within a fast-paced team environment.

About the Company

Cato Networks

Cloud-based network security and connectivity platform

Cato Networks provides a cloud-based network and security service that connects all of a business's branches, data centers, remote workers, and cloud resources through a single platform. It offers Cato SASE Cloud with SSE 360, which merges network connectivity and security into one service that can progressively replace or augment existing networks and security tools. The system runs from the cloud and is accessed via a subscription, scalable to fit organizations of any size. It operates from 80+ global points of presence to ensure secure, optimal routing and performance for users anywhere, with built-in traffic optimization to reduce data usage and costs. In short, it delivers secure, fast, and centralized connectivity for distributed organizations, aiming to simplify and strengthen enterprise networking and security at scale.

Company size: 1,001-5,000
Company stage: Private
Total funding: $1.1B
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

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