Full-Time

Technology Manager

Updated on 8/12/2026

Deadline 8/12/27
Empower AI

Empower AI

201-500 employees

AIaaS platform and government IT services

Compensation Overview

$105.7k - $163.5k/yr

Remote in USA

Remote

Bachelor's

Category
Software Engineering (1)
Required Skills
Management
CRM
Salesforce

Get referred to Empower AI

See people who can refer or advise you

Requirements
  • A bachelor's degree in information technology, computer science, management information systems, management, or a related area is required.
  • At least 6 years of experience managing information technology projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats is required.
  • Salesforce Certified Administrator and/or Salesforce Certified Technical Architect certification is required.
  • Certification as a customer relationship management consultant with multiple customer relationship management contact center implementations is required.
  • Experience in contact center solution design, architecture, and implementation is required.
  • Expertise and experience implementing and managing intelligent interactive voice response, chatbot, live chat, voice over internet protocol telephony, automatic call distribution/computer telephony integration, customer relationship management, knowledge management, and associated tools are required.
  • Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives is required.
  • The ability to evaluate technical operations and customer experience and identify and present recommendations for improvements is required.
Responsibilities
  • Manage information technology projects within a contact center environment.
  • Implement Salesforce technical solutions.
  • Implement and manage intelligent interactive voice response, chatbot, live chat, voice over internet protocol telephony, automatic call distribution/computer telephony integration, customer relationship management, knowledge management, and associated tools.
  • Evaluate emerging contact center technologies and present findings to stakeholders.
  • Facilitate work sessions with business users to understand business processes and requirements.

Empower AI provides AI-powered solutions to U.S. federal government agencies as a prime contractor. Its core offering is the Empower AI Platform (AIaaS), a set of tools to automate tasks, a digital assistant for decision support, and an AI management system built to meet federal security and compliance needs. Beyond the platform, it offers systems engineering, cybersecurity, software development, infrastructure modernization, and IT service management to deploy AI across defense, intelligence, healthcare, and civilian agencies. The goal is to help federal agencies modernize operations and improve workforce productivity through secure, transparent AI that aligns with procurement rules and oversight.”

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Reston, Virginia

Founded

1989

Get referred to Empower AI

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • June 16, 2026 DISA J6 recompete: $255.4 million potential value, one-year base plus options.
  • July 14, 2026 DIGIT XGen adds $145.6 million in GSA enterprise IT work.
  • Highlight Technologies brings AIDE, recently deemed Awardable in DoD Tradewinds.

What critics are saying

  • Losing DISA J6 and DIGIT XGen in 2026 would gut Empower AI's federal cash engine.
  • Empower AI's breach-of-contract suit against former CEO Paul Dillahay stayed live October 1, 2024.
  • Highlight integration absorbs management while federal recompetes punish execution slips.

What makes Empower AI unique

  • Empower AI combines AI-first federal IT services with Highlight Technologies, acquired July 7, 2026.
  • Jeff Bohling, CEO since February 2023, keeps winning recompetes at DISA and GSA.
  • Its DIGIT XGen win spans 800-plus installations, proving scale in federal service delivery.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Remote Work Options

401(k) Company Match

Professional Development Budget

Wellness Program

Mental Health Support

Paid Sick Leave

Paid Holidays

Paid Vacation

Paid Time Off

Employee Referral Bonus

Tuition Reimbursement

Training Programs

Legal Services

Employee Discounts

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
CyberX Gov Solutions
Jul 17th, 2026
Empower AI's $145.6M DIGIT XGen win: what it means for govcon.

Empower AI's $145.6M DIGIT XGen win: what it means for govcon. Table of contents. In 2021, GSA's flagship enterprise IT program carried a $807 million price tag. Its next-generation successor, awarded on July 14, 2026, is worth $145.6 million. That gap is not a typo. It is one of the clearest signals yet of where federal IT contracting is heading, and most coverage of the award skipped right past it. This post breaks down the DIGIT XGen task order, why the numbers changed so dramatically, and what contractors of every size should take from it. What is the DIGIT XGen task order? DIGIT XGen (Digital Innovation for GSA Infrastructure Technologies, Next Generation) is a $145.6 million task order that the General Services Administration awarded to Empower AI under the Alliant 2 Governmentwide Acquisition Contract. It covers two years of enterprise IT support starting July 1, 2026, with a built-in mandate to embed AI-driven automation across the IT service lifecycle. The scope is broad. Empower AI will run omni-channel service desk operations, device and mobile device management, ServiceNow platform engineering, security operations, and solutions engineering. The work supports roughly 18,000 users across more than 800 government installations nationwide, as well as select international sites. From $807M to $145.6M: how the DIGIT program changed. Empower AI is not new to this program. In January 2021, the company (then operating as NCI Information Systems) won the original DIGIT task order valued at $807 million. DIGIT XGen extends that incumbency, but under very different terms. | / | Original DIGIT (2021) | DIGIT XGen (2026) | | Awardee | NCI Information Systems (now Empower AI) | Empower AI | | Total value | $807 million | $145.6 million | | Contract vehicle | GSA Alliant 2 | GSA Alliant 2 | | Program focus | Digital transformation and AI-based infrastructure modernization | Mandated intelligent automation, AIOps, predictive incident resolution | | Period of performance | Ran until XGen began | Two years, starting July 1, 2026 | Part of the difference is simple duration. A two-year order will always look smaller than a longer-term one. But the structure itself tells a story. GSA rebuilt the program around automation, AI, and machine learning integration, and modern service delivery. When agencies expect AI to handle infrastructure monitoring, incident resolution, and self-service support, they also expect the labor bill to shrink. Shorter, leaner, outcome-focused orders are becoming the norm in federal IT modernization. Why GSA now writes AI into task order requirements. Here is the detail that matters most for contractors. DIGIT XGen does not simply allow AI. It requires it. The program includes a mandate to embed intelligent automation throughout the IT service lifecycle. That covers AIOps (AI for IT operations, meaning software that monitors infrastructure and flags problems automatically), predictive incident resolution, and self-service tools for end users. Five years ago, a contractor could pitch AI as a differentiator. Today, on orders like this one, AI capability is the price of entry. Evaluation teams want production evidence, not slideware. Empower AI pointed to its Accelerator Framework and IT service management AI tools already running in production, and that track record clearly carried weight. Expect this pattern to spread across federal civilian agencies. If your past performance library has no automation outcomes in it, that gap will start costing you evaluations. The vehicle behind the award: Alliant 2. None of this happens without a seat on the right contract vehicle. Alliant 2 is a multiple-award, indefinite-delivery/indefinite-quantity (IDIQ) contract that GSA uses to buy IT solutions, including AI, robotic process automation, and other emerging technologies. A few facts worth knowing: * GSA raised the Alliant 2 ceiling from $82.5 billion to $90.75 billion to keep up with agency demand. * The master contract's option period runs through June 30, 2028. * Task orders can extend up to five years beyond that, out to June 2033. The takeaway for smaller firms: Alliant 2 is an unrestricted vehicle held by a limited pool of primes. If your company does not hold a seat, subcontracting and teaming with a prime is the realistic path to this revenue. Building those relationships before an order drops is what capture planning is for. Five lessons contractors should take from this win. * Incumbency is earned with results, not tenure: Empower AI held on to this program by pointing to customer satisfaction scores across 18,000 supported users. Recompetes reward documented performance, so treat every CPARS rating and deliverable as future proposal evidence. * Answer the AI mandate with proof: Requirements now name specific capabilities such as AIOps and predictive resolution. Winning proposals map real, deployed tools to those requirements instead of promising future innovation. * Plan for smaller, shorter awards: An $807 million program became a $145.6 million one. Capture strategies built around a single giant award are fragile. Pipelines built around steady task order flow are not. * Vehicle access decides who can even compete: No Alliant 2-seat meant no prime bid here. Map which vehicles your target agencies actually use, then position for a seat or a teaming role well before the solicitation. * Momentum compounds: In roughly one month, Empower AI closed a $255.4 million DISA recompete, acquired Highlight Technologies, and won DIGIT XGen. Each win strengthens the past performance story for the next bid. Small firms can build the same flywheel at their own scale, one task order at a time. How CyberX Gov Solutions can help. Awards like DIGIT XGen show how competitive federal IT work has become, and how much preparation separates winners from also-rans. CyberX Gov Solutions supports contractors at each stage of that preparation. Its proposal development team builds compliance matrices, win themes, and full proposal content for RFPs, RFQs, and task order responses, including recompetes where past performance framing decides the outcome. Firms staffing up after a win use its cleared recruitment service to find pre-screened professionals holding Secret, Top Secret, or TS/SCI clearances. And businesses still working toward their first federal bid can start with Get Fed Ready(TM), which covers SAM.gov registration support, capability statement development, and opportunity fit analysis. Conclusion. DIGIT XGen is more than one company's contract win. It shows an agency restructuring a flagship program around mandated AI, shorter performance periods, and measurable outcomes. Those same expectations are moving through the rest of the federal marketplace. Contractors who document their performance, build automation into their offerings, and secure the right vehicle positions will compete well in this environment. Those who wait for the market to return to long, labor-heavy contracts will be waiting a long time. If you want help positioning for your next federal opportunity, whether that means a sharper proposal, cleared talent, or getting fed-ready from scratch, CyberX Gov Solutions can help. Frequently asked questions. Who is Empower AI? Empower AI is a federal technology contractor headquartered in Reston, Virginia, with more than 35 years of government experience. The company, formerly known as NCI Information Systems, provides AI, IT service management, engineering, and mission support services to defense and civilian agencies. What does AIOps mean in a government contract? AIOps stands for artificial intelligence for IT operations. It refers to software that monitors systems, detects anomalies, and helps resolve incidents automatically instead of waiting for a human to open a ticket. Federal agencies increasingly list it as a required capability in IT services solicitations. How long can Alliant 2 task orders run? Alliant 2's master contract option period ends June 30, 2028, but task orders may extend up to five years past that date. That means work awarded under the vehicle can continue as late as June 2033. Can a small business work on a task order like DIGIT XGen? Usually yes, but as a subcontractor. Alliant 2 is an unrestricted vehicle held by a set pool of prime contractors, so small businesses typically participate through teaming agreements with those primes. Building prime relationships early is the key step. Why was DIGIT XGen worth so much less than the original DIGIT award? The main factors are a shorter two-year period of performance and a program redesign centered on automation. When AI handles more monitoring and incident resolution, the government expects lower service delivery costs.

Associated Press
Jul 7th, 2026
Empower AI acquires Highlight Technologies to expand AI-driven federal services

Empower AI has acquired Highlight Technologies, a Fairfax, Virginia-based federal IT services firm, to expand its AI-driven mission solutions across US federal agencies. The deal strengthens Empower AI's capabilities in DevSecOps, artificial intelligence, data management, and cloud modernisation, whilst broadening support for the Departments of State and Homeland Security. Founded in 2008, Highlight Technologies brings expertise in mission modernisation and digital transformation. A key asset is its AIDE platform, recently assessed as "Awardable" by the Department of Defense Chief Digital and Artificial Intelligence Office's Tradewinds Solutions Marketplace. The transaction became effective on 7 July 2026. Financial terms were not disclosed.

Business Wire
Jul 7th, 2026
Empower AI acquires Highlight Technologies to accelerate ai-driven mission delivery across federal agencies.

Empower AI acquires Highlight Technologies to accelerate ai-driven mission delivery across federal agencies. Acquisition expands delivery scale, strengthens AI practice, and opens new pathways within defense and civilian markets RESTON, Va.-(BUSINESS WIRE)-Empower AI today announced the acquisition of Highlight Technologies, Inc., a Fairfax, Virginia-based federal IT services firm, expanding its ability to deliver AI-driven, cloud-enabled mission solutions across the federal government. The move strengthens Empower AI's capabilities in DevSecOps, artificial intelligence, data management, and cloud modernization while broadening support for high-priority modernization initiatives across the Departments of State and Homeland Security. The combination brings together Empower AI's accelerator-based model for scalable AI delivery and Highlight's record of mission-focused execution in complex environments. Highlight CEO Aarish Gokaldas called the companies "a natural fit," noting that Empower AI's AI-first approach, paired with Highlight's deep agency expertise, creates "the platform and scale to deliver even greater impact for the missions we serve." Founded in 2008, Highlight Technologies has built a strong reputation for mission modernization, data-driven decision support, digital transformation, and rapid-response delivery across defense, civilian, and homeland security customers. A distinguishing asset is its AIDE (AI Data Integration & Orchestration Engine), recently assessed as "Awardable" in the Department of Defense Chief Digital and Artificial Intelligence Office's Tradewinds Solutions Marketplace, expanding Empower AI's access to emerging defense opportunities and reinforcing its position in the evolving federal AI landscape. The acquisition also accelerates the growth of Empower AI's proprietary AI accelerator portfolio, with the combined organization delivering faster deployment, improved interoperability, and more scalable AI adoption for federal customers. Empower AI CEO Jeff Bohling said Highlight Technologies brings "exceptional talent, proven technology, and deep agency relationships that will meaningfully expand what we can deliver to our customers." The transaction is effective July 7, 2026. Terms were not disclosed. About Empower AI For 30+ years, Empower AI has supported federal missions through innovative technologies and its specialized AI practice. Headquartered in Reston, Virginia, the company's services span AI, engineering and integration, software solutions, mission support, infrastructure modernization, and IT service management. Learn more at www.empower.ai. About Highlight Technologies Highlight Technologies is a mission-led, employee-owned federal IT services firm founded in 2008 and headquartered in Fairfax, Virginia. The company delivers DevSecOps, cloud, AI/ML, and data management solutions across civilian, homeland security, and defense markets. Learn more at www.highlighttech.com. Contacts. Media Contact Darin Jones Director of Marketing Empower AI 703.943.8388 [email protected] More News From Empower AI RESTON, Va.-( BUSINESS WIRE )-Empower AI today announced it has won the DISA J6 Service Delivery recompete contract, retaining its role as an enterprise IT service delivery partner supporting the Pentagon and NCR under the Department of War's DISA J6 Service Delivery mission. The contract carries a total potential value of $255.4 million over a one-year base period and four, 1-year option periods. The award positions Empower AI to advance DISA J6's Global Support operations combining proven ent... RESTON, Va.-( BUSINESS WIRE )-Empower AI is pleased to announce that it has been awarded a contract valued at more than $200 million by the U.S. Army Information Systems Engineering Command (ISEC) Mission Engineering Directorate (MED) to support the Army Metering Program (AMP). The program is managed under U.S. Army Materiel Command (AMC) through the TEIS IV contract vehicle. This multi-year effort will modernize critical infrastructure across more than 80 Army installations, enhancing energy r... RESTON, Va.-( BUSINESS WIRE )-Empower AI announces the appointment of Juan Toves as Chief Growth Officer (CGO). Juan succeeds Paul Harrington, who is departing the company to return to his consulting practice. We thank Paul for his leadership and contributions to our growth efforts and wish him continued success. Paul will remain a member of Empower AI's Advisory Board. In his new role, Juan will lead Empower AI's enterprise growth strategy, business development, and capture operations across t... Empower AI. Headquarters: Reston, Virginia CEO: Jeff Bohling Employees: 800 Organization: PRI Release Summary Empower AI acquires Highlight Technologies to accelerate AI-driven mission delivery across federal agencies; expands scale, strengthens AI practice. Release Versions Media Contact Darin Jones Director of Marketing Empower AI 703.943.8388 [email protected]

Washington Technology
Jun 16th, 2026
Empower AI books $255M DISA enterprise IT recompete.

Empower AI books $255M DISA enterprise IT recompete. Stay Connected Find opportunities - and win them. June 16, 2026 02:20 PM ET The Defense Information Systems Agency is emphasizing targeted automation for the next cycle of this progra. Empower AI has secured a potential five-year, $255.4 million task order that extends its role as a primary provider of enterprise IT service delivery support to the Defense Information Systems Agency. DISA's J6 organization is responsible for providing IT products, services, solutions and other user support to the defense secretary's office and all Pentagon "Fourth Estate' agencies outside of the service branches. DISA-J6 oversees all engineering work on the military's global IT infrastructure and networks to ensure the systems are interoperable. The new task order emphasizes targeted automation to reduce manual work and speed up resolution times for users, Empower AI said Tuesday. "We will apply AI-enabled automation where it measurably improves outcomes for DISA J6 mission partners, while maintaining the reliability and security that DISA J6 Service Delivery operations require" Empower AI chief executive Jeff Bohling said in a release. Work will take place over one base year and up to four individual option years. DISA made this award through the General Services Administration's Multiple Award Schedule program, which gives agencies access to commercial solutions at pre-negotiated prices. Empower AI's capture of this recompete means the company will continue work it first won in the fall of 2019, when it was known as NCI. DISA also emphasized artificial intelligence in that $269.9 million contract. DISA has obligated $329.4 million in task order volume to-date against current contract ahead of its scheduled June 29 sunset date, according to GovTribe data.

WashingtonExec
Mar 25th, 2026
Empower AI appoints Ryan Hopper to lead Military Services Business Unit.

Empower AI appoints Ryan Hopper to lead Military Services Business Unit. Empower AI has named Ryan Hopper to lead its Military Services Business Unit, bringing 24 years of experience working with Defense Department and intelligence customers. "I'm extremely excited to join the Empower AI team and to move the needle for some of our nation's most critical military customers," Hopper said. "I'm even more excited to enable our customers to implement AI and modernized IT systems faster across a variety of use cases, to drive efficiencies at scale and stay ahead of our adversaries." Hopper, who succeeds Darryl Jackson, most recently served as a vice president at Peraton and led a large operating unit for strategic programs and combatant commands. "Ryan is a powerful addition to our Business Unit leadership team," Empower AI CEO Jeff Bohling said. "He delivers a strategic outcome-based mindset for growth, a clear dedication to our military customers, and a strong focus on applying emerging technology at scale, which will help Empower AI achieve our collective goals. We are very happy to have Ryan join the team."