A high school diploma or GED plus additional specialized courses, or an associate degree in a related field.
Related accounting experience and/or a related degree.
At least three years of internal or directly related experience, including knowledge of departmental functions, policies, procedures, terminology, and interrelationships.
Thorough knowledge of customer service and billing systems.
Ability to independently compose effective written internal or customer communications and demonstrate good telephone etiquette.
Accurate typing speed of 50 words per minute.
Personal computer skills using Microsoft Word and Excel, including the ability to develop spreadsheets and modify formats.
Ability to pay close attention to detail and demonstrate planning, organization, and time-management skills.
Effective oral and written communication skills, including vocabulary, grammar, and the ability to independently compose routine written communications.
Ability to handle diverse tasks simultaneously, work effectively with interruptions, and meet or exceed production and quality goals.
Ability to handle confidential or sensitive information or issues.
Ability to work in a team environment and readily assume additional or new responsibilities.
Responsibilities
Provide courteous and efficient customer service and answer complex or difficult customer inquiries.
Provide administrative support to the assigned group.
Receipt and collect utility billing funds and record payments.
Process routine utility work orders and track complaints.
Maintain all utility and billing records.
Accept new permit applications and new customer accounts.
Generate, track, and maintain work orders and cutoff notices, and issue work orders for utility staff.
Collect and deposit revenues into the proper bank account.
Job Description
BENEFITS
The Harpeth Valley Utilities District comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
Provides courteous and efficient customer service and answers more complex or difficult customer inquiries. Provides a variety of administrative support to the assigned group. Responsible for receipting and collecting Utility Billing funds and recording payments, routine utility work order processing and complaint tracking.
Work Environment:
Office environment sometimes independently working and other times as a group work team in an open office.
Fast paced and serving an expanding client network of customers.
Due to walk in customer service and public facing, this is an onsite job and not a hybrid position.
Qualifications
Education/Experience/Background:
High school diploma or GED plus additional specialized courses or Associates Degree in related field.
Related Accounting Experience and/or degree.
At least three years internal or directly related experience with knowledge of departmental function, policies, procedures, terminology and interrelationships.
Knowledge/Skills/Abilities:
Demonstrates thorough knowledge of Customer service and Billing systems.
Demonstrated ability to independently compose effective written internal or customer communications. Good telephone etiquette.
Accurate typing speed of 50 words per minute. Demonstrates PC skills with MS Word and Excel and has ability to develop spreadsheets and modify formats in order to complete assignments.
Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills.
Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette.
Must be able to handle diverse task simultaneously and work effectively with interruptions and meet or exceed production and quality goals. Ability to handle confidential or sensitive information or issues.
Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
Responsible for maintaining all records of utilities, billing.
Accepting new permit applications and new customer accounts.
Generate, track, and maintain Work Orders, cut-off notices, issuing work orders for utilities staff, etc.
Collecting and depositing revenues in the proper bank account.
Additional Information
All your information will be kept confidential according to EEO guidelines.