European Logistics Operations Manager
No salary listed
Mid
Girona, Spain
HybridOn-site at least 4 days per week.
Operations & LogisticsLogistics & Transportation
About the job
Requirements
- A minimum of 3 years of experience managing operations, logistics, or an equivalent role.
- A minimum of 3 years of experience managing one or more direct reports.
- EU work authorization and a valid driver’s license.
- A technical cycling background with an understanding of SRAM and Shimano bike mechanics.
- Experience managing budgets and controlling operating costs, including negotiating with vendors or landlords.
- Proficiency in Microsoft applications and an understanding of, or ability to learn, Power BI, Power Apps, and other project management tools.
- Comfort working in inventory, enterprise resource planning, and booking systems.
- Ability to set clear standards and hold others to them, including peers and partners outside the direct line, with diplomacy and consistency.
- Confidence in problem-solving and the ability to exercise sound judgment with timely decision-making.
- Strong team management skills and the ability to delegate tasks as necessary.
- High attention to detail and efficiency, and ability to work with a sense of urgency.
- Initiative to continuously improve processes and a solution-oriented approach.
- Interest in the active travel industry is beneficial but not required.
Responsibilities
- Plan and manage European logistics operations, lead the European Logistics team, and collaborate across the company to deliver a strong guest experience at the Girona warehouse.
- Coordinate, communicate, and oversee European unit operations, including fleet lifecycle, bike allocation, field support, and unit equipment and inventory.
- Manage unit condition throughout the season, analyze trends, and forecast and plan efficient, cost-effective distribution and maintenance of bikes and equipment.
- Collaborate with the European Schedule Coordinator to ensure efficient, cost-effective unit movement schedules.
- Set and communicate standards for unit work, loading and unloading, and unit handoffs; ensure reports are completed and follow up when standards are not met.
- Own the European fleet lifecycle, including planning new fleet builds, end-of-season service, retirement and resale of outgoing fleet, and international shipments with customs documentation.
- Maintain accurate bike-asset and inventory data in company systems, and implement tracking and controls for bikes, batteries, navigation devices, and other high-value equipment.
- Manage the European Logistics budget, forecast current and future years, control spending on parts, shipping, consumables, and facilities, and identify cost-reduction opportunities.
- Own European bike sales results; work with the Bike Sales Coordinator to set and implement sales strategy, pricing, and targets, and report results.
- Manage the Girona warehouse facility, including leases, utilities, licenses and permits, maintenance, safety, and security, in collaboration with Finance.
- Partner with Finance, legal counsel, and corporate service providers on Spanish entity compliance, contracts, and vendor agreements.
- Deliver weekly, monthly, and quarterly reports to the Director of Logistics and leadership team.
- Support the Logistics team with special projects and continuous improvement efforts.
- Resolve logistics-related Log Letters in a timely manner, drive root-cause fixes, answer questions, and build working relationships with Sales and Guest Experience.
- Complete initial trip logistics reviews as assigned, provide Ground Operations oversight, participate in End of Season meetings, and support Trip Design activities.
- Provide field support to the Guide Department; uphold Logistics standards for guides, including unit handoffs, loading and unloading, unit work, and equipment use; and partner with the Guide Manager on accountability when standards are not met.
- Contribute to global Logistics and The ROW Logistics/Trek Travel through communication and collaboration.
- Lead the European Logistics team through training and coaching, understand operational needs, hold team members accountable, and coach for growth or change to maintain a high-performing team.
- Oversee the Fleet Operations Coordinator to ensure accurate forecasting and budgeting, service and maintenance compliance, tracking and leasing documentation, vehicle availability, and damage and repair follow-up.
- Oversee the Equipment and Inventory Coordinator to ensure units are appropriately stocked, equipment is maintained, reporting is complete, and parts and consumables requests follow standards.
- Oversee Bike Mechanics to deliver bike builds, service, and maintenance to Trek Travel standards.
- Oversee the Bike Sales Coordinator to deliver bike sales results and maintain an organized, efficient warehouse.
- Track staff performance, provide ongoing continuous-improvement feedback, and conduct performance evaluations.
- Monitor and communicate individual hours submissions, workload, and time-off approvals.
- Manage onboarding and training for new teammates and provide in-year training as needed.
- Foster a positive, inclusive, safe, and healthy work environment and contribute to company culture.
Desired Qualifications
- Spanish language skills.
- Interest in the active travel industry.
About the company
Trek Travel designs and runs active travel experiences that pair outdoor adventures with high-quality hospitality. Its itineraries combine physical activities—such as cycling, hiking, and other explorations—with carefully planned logistics, from booking through post-trip support, all delivered by a global team of travel experts. The product works by organizing guided trips that handle accommodations, transportation, and on-tour experiences, allowing travelers to enjoy active vacations without worrying about the details. What sets Trek Travel apart is its Trek heritage, a strong emphasis on exceptional hospitality, and a culture recognized as a Great Place to Work, which together create reliable, customer-focused trips and a team that is passionate about turning travel into memorable moments. The company’s goal is to make adventure accessible for every traveler by delivering unforgettable experiences with outstanding service from start to finish.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Madison, Wisconsin
Founded
2003
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Simplify's Take
What believers are saying
- 2026-09 site says Trek Travel added 25 new trips this year.
- Patagonia launches with 20 native trees planted per guest, reinforcing premium sustainability demand.
- Trustpilot shows 4.9/5 across 265 reviews, supporting pricing power and referrals.
What critics are saying
- 2026 Trustpilot reviews cite bike-fit friction and route-spacing issues, hurting repeat bookings.
- Patagonia runs November-March, concentrating revenue into a short southern-season window.
- If guide recruiting falters, departures stop and Trek Travel’s inventory becomes worthless.
What makes Trek Travel unique
- 2026-08 posts 25 new 2027 trips across cycling, hiking, and gravel.
- 2026-08 Patagonia trip spans Argentina and Chile with Say Hueque conservation ties.
- 2026-02-02 ambassador Lizzie Deignan strengthens elite cycling credibility.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Health Savings Account/Flexible Spending Account
- Parental Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Remote Work Options