Full-Time
Customer Success Manager
Posted on 4/7/2024
AI-powered sales prospecting software
Junior, Mid
Remote in USA
- Bachelor's Degree in Business, Marketing, or a related field
- 2-3 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
- Excellent written and verbal communication skills
- Team player, able to work alongside several internal teams
- Detail-oriented, Well organized, Sales experience an advantage
- Salesforce, Gainsight, Outreach, high density call volume experience an advantage
- Ability to learn new technologies quickly and train others
- Strong negotiation and closing skills
- Ability to build rapport and foster long-term relationships with customers
- Self-motivated with a results driven approach
- Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
- Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
- Develop and implement strategies to increase customer investment in Seamless.AI products and services
- Work closely with customer success and sales teams to identify opportunities for account expansion
- Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
- Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
- Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
- Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the SMB customer-base
- Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
- Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
- Escalate issues to drive resolution in a timely, proactive manner
Seamless.AI provides a dynamic working environment, ideal for professionals keen on forging a career in AI-driven sales technology. The company's focus on integrating innovative sales software with key platforms like Salesforce and LinkedIn Sales Navigator underlines its dedication to streamlining sales processes and boosting efficiency. Employees at Seamless.AI benefit not only from working with cutting-edge technology but also from being part of a team that is at the forefront of transforming sales and marketing operations through AI.
Company Stage
Series A
Total Funding
$77.4M
Headquarters
Worthington, Ohio
Founded
2018
6 month growth
↓ -4%1 year growth
↑ 0%2 year growth
↑ 7%Benefits
Remote work
PTO
Health benefits
401k
Sales commission
Professional development