Guest Services Team Leader

Job Description

• Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands-on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
• Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
• Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.
• Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.

Qualifications

• Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.
• Exceptional guest service skills with a passion for creating memorable experiences.
• Excellent communication, interpersonal, and problem-solving abilities.
• Solid understanding of Food and Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene, and security.
• Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
• Flexible, proactive, and able to lead by example in a fast-paced environment.
• Flexible to work evenings, weekends, and public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.