Enterprise Customer Success Manager
Posted on 2/3/2024
Newsela

501-1,000 employees

Online classroom learning platform
Company Overview
Newsela’s mission is to support a meaningful classroom for every student to inspire a generation of learners. The company understands that every child learns differently and has built a platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom.
Education

Company Stage

Series D

Total Funding

$170.3M

Founded

2013

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-13%

2 year growth

-12%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Marketing
CategoriesNew
Customer Success & Support
Requirements
  • 3+ years of enterprise level CSM experience in Educational Technology
  • History of hitting and exceeding company OKRs
  • Proven history of partnering with the Sales team to achieve revenue goals
  • Experience in client success planning and asking discovery questions
  • Ability to leverage data and insights to drive product and partnership action
Responsibilities
  • Manage 20 to 25 enterprise accounts
  • Leverage data and customer insights to drive company results
  • Drive successful business reviews with clients
  • Own client success planning for accounts
  • Partner closely with Sales, Marketing, and Support teams
Desired Qualifications
  • Background in education
  • Experience with Gainsight and Salesforce (SFDC)