One Workplace

Designs and implements smart workplace environments

Installation Manager

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeSan Jose, CA, USA

About the Job

Requirements

A bachelor's degree (B.A.) or equivalent from a technical school is desired, with at least five years of related experience and/or training, or an equivalent combination of education and experience.
Proven management and leadership skills, including the ability to mentor and develop others.
Must be well versed in the safe operation of tools and equipment, as well as safety codes.
Exceptional customer service skills to provide friendly, professional service to staff and clients.
Knowledge of and experience with project cost management.
Extensive knowledge of furniture installation and the furniture industry.
Ability to meet the physical requirements, including visual and auditory abilities, clear speech, manual dexterity, moving between warehouses and offices, and reaching project sites.

Responsibilities

Oversee field installations and ensure compliance with company and departmental standards.
Identify and execute installation strategies aligned with client goals and priorities.
Lead Installation Supervisors to ensure projects are executed efficiently and profitably, serving as the primary liaison for Project Management, external customers, and trade partners.
Oversee field resource strategy and labor utilization, guiding Dispatch and Scheduling to meet project demands efficiently.
Review departmental performance, analyze results, and provide reports or updates to the Operations Manager.
Monitor inventory levels and reuse of existing inventory; recommend cost-saving opportunities and report performance to the Operations Manager.
Provide data and project information for Quarterly Business Reviews.
Attend pre-installation and project-planning meetings, as well as relevant operations meetings concerning fleet, safety, compliance, and installation.
Define and establish responsibilities, goals, objectives, and training for supervisors and subordinates to align with team requirements and account key performance indicators.
Manage hiring and staffing requirements for Installation teams.
Assist the management team in establishing, adhering to, and executing work procedures and process improvements.
Ensure safety and health policies and procedures are followed, and that offenders and violations are promptly and properly addressed.
Oversee departmental timekeeping, ensure accurate and timely payroll submissions, and track and minimize overtime.
Address internal and external disconnects by ensuring they are reviewed, documented, and communicated to the team to drive continuous improvement and resolution.
Ensure timely resolution of furniture-related work tickets to meet or exceed established service-level agreements and key performance indicators.
Act as the single point of contact for installation processes, procedures, and ongoing revisions.
Ensure projects are completed accurately and on time, with proper process tracking, documentation of uncontrollable events, and compliance with safety standards.
Provide field and in-house technical training, coaching, discipline, and mentoring for Supervisors, Leads, Drivers, and Installers.
Evaluate site readiness, elevator access, and staging logistics before team dispatch to prevent downtime.
Coordinate schedule alignment, site access, and labor allocation with General Contractors, facility managers, and third-party installation subcontractors.
Identify, document, and submit field change orders for approval when job conditions or client requirements deviate from scope.
Manage third-party installation subcontractors, including labor allocation, quality audits, and performance tracking.
Oversee fleet management, tool and supply inventories, and vehicle maintenance compliance for field operations.
Partner with internal teams on final site walkthroughs, punch-list resolution, and client sign-off.
Work regularly with others face-to-face, by phone, and through email; work generally in an office environment, with potential off-hours work and significant time (50%) outside the office, periodically outdoors and around moving objects, dust, and dirt.

Overview

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 100 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.

One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Location: San Jose, CA

Position Summary

Oversees all field installations and ensures strict compliance with company and departmental standards. Identifies and executes installation strategies aligned with client goals and priorities. Leads a team of Installation Supervisors to ensure projects are executed efficiently and profitably while serving as the primary liaison for Project Management, external customers, and trade partners.

Essential Responsibilities:

Oversee overall field resource strategy and labor utilization, guiding Dispatch and Scheduling to meet project demands efficiently.
Reviews departmental performance, analyzes results, and provides reports or updates to the Operations Manager.
Monitoring inventory levels and reuse of existing inventory. Recommend cost savings opportunities and report performance to Operation Manager.
Responsible for providing data and project information for Quarterly Business Reviews.
Attends pre-install, project planning meetings, and any operations meetings pertinent to fleet, safety and compliance, and installation.
Defines and establishes responsibilities, goals, objectives, and training for supervisors and subordinates to align with team requirements, and account key performance indicators.
Manages hiring and staffing requirements for Installation teams.
Assists management team in establishing, adhering to, and executing work procedures and process improvements.
Ensures that safety and health policies, as well as procedures are complied with and that offenders and violations are promptly, and properly addressed
Oversees department timekeeping and ensures accurate, timely payroll submittals while tracking and minimizing overtime.
Accounts for internal and external disconnects ensuring they are reviewed, documented, and communicated with the team to drive necessary continuous improvement and resolution.
Ensures timely resolution of furniture-related work tickets to meet or exceed established SLAs/KPIs.
Acts as a single point of contact for all installation processes, procedures and ongoing revisions.
Ensures all projects are completed accurately and on time with proper process tracking, documentation of uncontrollable events, and are compliant with safety standards.
Responsible for field/in-house technical training, coaching, disciplining and mentoring for Supervisors, Leads, Drivers and Installers.
Evaluate site readiness, elevator access, and staging logistics prior to team dispatch to prevent downtime
Coordinates schedule alignment, site access, and labor allocation with General Contractors, facility managers, and third-party installation subcontractors.
Identify, document, and submit field change orders for approval when job conditions or client requirements deviate from scope
Manage third-party installation subcontractors, including labor allocation, quality audits, and performance tracking
Oversee fleet management, tool and supply inventories, and vehicle maintenance compliance for field operations
Partner with internal teams on final site walkthroughs, punch list resolution, and client sign-off

Education/Experience

Bachelor’s Degree (B.A.) or equivalent from a technical school desired with at least five years related experience and /or training; or equivalent combination of education and experience

Knowledge/Skills/Abilities:

Proven management and leadership skills with the ability to mentor and develop others
Strong communication and interpersonal skills
Must be well versed in the safe operation of tools and equipment, as well as safety codes
Exceptional customer service skills with ability to provide friendly, professional service to One Workplace staff and clients
Knowledge of and experience with project cost management.
Extensive knowledge of furniture installation and the furniture industry.

Employee Benefits:

15 days of PTO
13 Paid holidays
Medical/Dental/Vision Insurance
401k + Employer Match
Paid Parental Leave
Wellness App with reimbursement of up to $500/year
Profit Sharing

Physical Requirements

Seeing, color perception, hearing/listening, clear speech, hand and finger dexterity, and ability to move distances within and between warehouses/offices, ability to get to project sites.

Working Environment

Regularly works with others face to face, over the phone and through email. Generally works in an office environment with moderate noise. Nature of work may require working off hours and significant time spent (50%) out of the office. Periodically works outside and may work around moving objects, dust and dirt.

If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications.

Compensation Range:

$93,070—$106,365 USD

If you are based in California, we encourage you to read this important information for California residents linked here.

Compensation Range: 93070 - 106365 USD

About the Company

One Workplace

Designs and implements smart workplace environments

One Workplace partners with clients to design and deploy smart spaces that fit the client’s culture and vision. The company works by collaborating with clients to understand their workplace goals and values, then integrating technology, space planning, and design to create connected, efficient environments. Unlike typical vendors, One Workplace focuses on co-creating solutions that reflect each client’s culture and objectives, not a one-size-fits-all approach. The goal is to bring smart, human-centered spaces to life that support how a company works and feels, helping teams collaborate, stay productive, and align physical spaces with strategic goals.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 2013

Recently Posted Jobs

Explore more opportunities at One Workplace

See more jobs