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Mercier Consultancy Group

Danish Speaking Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • A valid EU passport is mandatory.
  • Proven experience in Customer Support Services or a similar client-facing environment.
  • Strong problem-solving skills.
  • Excellent communication skills and the ability to work in a multicultural environment.

Responsibilities

  • Act as the primary point of contact for Danish-speaking customers, providing technical and administrative support.
  • Resolve customer inquiries through multiple channels.
  • Document all customer interactions accurately in the CRM.
  • Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements.
  • Contribute to team key performance indicators by maintaining service efficiency and customer satisfaction scores.
  • Provide guidance to clients to help them get value from the service offerings.
  • Stay updated on company policies and service updates to provide accurate information to the Danish-speaking market.

About the Company

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