Production Operations Analyst 2 - Support Ops

Production Operations Analyst II, Support Ops

The ideal candidate is detail-oriented, highly analytical, and passionate about data quality. You will handle multiple priorities in a ticket-driven environment, performing analysis, cleansing, parsing, and validation of large datasets under tight turnaround times. As KBS continues to modernize its data infrastructure, this role will also have opportunities to gain exposure to cloud-based analytics platforms, including Databricks and related technologies, as part of our long-term data transformation strategy. This role is ideal for someone with solid hands-on SQL and Excel experience who is ready to deepen their analytics and data operations expertise in a collaborative, global environment.

The day-to-day responsibilities include but are not limited to:

• Perform intake and initial data assessments, analyzing data files for structure, consistency, and quality issues.

• Cleanse, transform, and prepare datasets for reporting and analysis.

• Execute ad hoc data requests and recurring data refreshes with accuracy and timeliness.

• Partner with senior analysts and business stakeholders to interpret requirements, clarify parameters, and deliver reliable data outputs.

• Develop and maintain SQL queries, Excel models, and scripts to support operational and client reporting.

• Validate incoming and outgoing data for accuracy, completeness, and alignment with expected parameters.

• Document processes and datasets for repeatability and transparency.

• Contribute to process improvements, automation, and standardization initiatives under senior guidance.

• Manage multiple tasks simultaneously while maintaining a high degree of accuracy and professionalism.

• Participate in QA checks to ensure data integrity and alignment with client and internal standards.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field.
• 5+ years of experience in a data analyst, data operations, or reporting role.
• Proficiency in SQL for querying and transforming data.
• Intermediate-to-advanced skills in Microsoft Excel (pivot tables, lookups, formulas, data validation).
• Experience using Python or R for data analysis and manipulation.
• Experience in Power BI as an added advantage.
• Experience with data cleansing, normalization, and validation techniques.
• Understanding of relational databases (SQL Server, PostgreSQL, Oracle, etc.).
• Strong analytical thinking and attention to detail.
• Comfortable working in a high-volume, deadline-driven production environment.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Understanding of data quality management principles.
• Exposure to modern data platforms such as Databricks, Spark, or Azure Data Factory is a strong plus.
• Prior experience in financial, legal, or professional services environments.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com.

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