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The Pod Group

ACT Team Supervisor

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A bachelor's degree in a relevant field is required.
  • Registration with a professional regulatory body such as RSW, RCC, Canadian Certified Counsellor, OACYC, or equivalent is an asset.
  • At least 3–5 years of progressive experience in mental health, substance use, and/or homelessness services is required.
  • At least 1–2 years of supervisory or leadership experience is required.
  • Knowledge of Housing First for Youth, trauma-informed care, and harm reduction practices is required.
  • Knowledge of resources and supports for youth and exposure to Region of Peel resources is required.
  • Experience with program development, evaluation, and quality improvement is required.
  • Flexibility to work in a 24/7 operation and support an on-call rotation is required.
  • Valid CPI/UMAB and First Aid/CPR certifications are required.
  • A valid Ontario driver's license, clean driver's abstract, access to a personal vehicle, and at least $2,000,000 in liability car insurance coverage are required.
  • A satisfactory Vulnerable Sector Police Check meeting organizational standards is required.
  • Flexibility to work at the Brampton and/or Mississauga location is required.
  • Strong understanding of Housing First for Youth principles, the ACT model, and community-based systems of care is required.
  • Demonstrated knowledge of mental health, substance use, DSM diagnostics, and psychopharmacology is required.
  • Experience in supervision, coaching, and team leadership is required.
  • Expertise in trauma-informed, harm reduction, and recovery-oriented practice is required.
  • Strong crisis intervention and de-escalation competencies are required.
  • Ability to support staff working with high-acuity and complex cases is required.
  • Knowledge of oppression, marginalization, and anti-oppressive practice is required.
  • Proficiency in documentation, reporting, and data-informed decision-making is required.
  • A master's degree and/or certification in Mental Health and Addictions is strongly preferred.

Responsibilities

  • Provide day-to-day supervision, coaching, and performance management to case management staff.
  • Facilitate regular staff meetings to review program deliverables for quality and continuous improvement.
  • Participate in and support recruitment for front-line roles such as Intensive Case Managers and specialized staff.
  • Support staff in delivering high-quality, youth-centered case management services.
  • Coordinate team case consultations and maintain daily oversight of the team's assigned caseload.
  • Ensure caseloads are equitably distributed across the team.
  • Promote staff development through training, mentorship, and ongoing feedback.
  • Ensure adherence to organizational policies and strategic priorities, ACT model fidelity, and Housing First for Youth principles.
  • In coordination with the Manager of Youth Services, provide consultation on complex cases involving mental health, substance use, and housing instability.
  • Review and support the development of assessments and individualized care plans.
  • Ensure service delivery reflects Housing First for Youth trauma-informed, harm reduction, and recovery-oriented practices.
  • Support staff in crisis response, risk assessment, and de-escalation.
  • Monitor service quality through team case reviews, documentation audits, and outcome tracking.
  • Collaborate with the broader Youth Services Department, including Prevention and specialized services, to ensure integrated care planning and delivery.
  • Support care-path planning and service coordination across health, housing, justice, and community sectors.
  • Participate in and help guide case conferences to ensure alignment and minimize service gaps.
  • Serve as a key liaison with internal and external partners, advocating for youth assigned to the care team.
  • Oversee team caseloads and support effective workload management and prioritization.
  • Ensure timely, accurate documentation and reporting in line with requirements.
  • Contribute to program evaluation, quality improvement, and reporting.
  • Support implementation of best practices and continuous improvement initiatives.
  • Promote a healthy and safe environment while maintaining processes, procedures, and policies.
  • Provide on-call support, including problem-solving, consultation, guidance, and feedback to front-line employees during crisis management and challenging events.
  • Manage and support high-acuity or complex youth to maintain practice expertise and credibility, model best practices and engagement strategies for staff, provide direct intervention in particularly complex or high-risk cases, deliver assessment, care planning, and case management support consistent with Housing First for Youth and ACT principles, and support staff and youth during crisis situations, housing instability, and transitions.

Desired Qualifications

  • Experience working with youth and/or with Housing First for Youth or ACT models is strongly preferred.
  • Experience in a unionized environment is preferred.

About the Company

The Pod Group

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