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Toyota Tsusho Systems

Global IT transformation partner for mobility

Manufacturing Operations Support Service Delivery Manager

Enterprise ApplicationsUpdated on Nov 6
Full-timeGreensboro, NC, USANo salary listed

About the Job

Requirements

  • At least 2 years of experience in IT operations or service management, including on-site manufacturing support and application management for MOM/MES or a relevant domain.
  • A bachelor's degree in mechanical engineering, electrical engineering, computer engineering, computer science, or a related field, and/or commensurate work experience.
  • Demonstrated leadership of teams delivering technical support and service improvements in a manufacturing environment.
  • Strong analytical and problem-solving skills, including the ability to drive root-cause analysis and preventative actions.
  • Strong communication and reporting skills, including the ability to communicate clearly with management, users, and peers.
  • Proficiency with ticket systems and Microsoft Office, and familiarity with web-based business tools.
  • Hands-on experience or a solid understanding of application development methodologies and DevOps practices that support reliable releases.

Responsibilities

  • Serve as the primary IT contact for plant operations on MOM/Opcenter and align service priorities with production schedules and business service-level agreements and operational-level agreements.
  • Own and mature Incident, Request, Problem, Change, and Release processes, maintaining performance against mean time to resolution, first-time fix, backlog health, and change success rate.
  • Lead major incident command, root-cause analysis, corrective actions, and executive communication, and ensure lessons learned are institutionalized.
  • Plan, schedule, and execute configuration updates, patches, and releases for MOM/Opcenter and key integrations.
  • Collaborate with application vendors and internal engineering to capture requirements, validate solutions, and deliver secure, compliant deployments.
  • Explain architecture and change impacts to non-technical stakeholders in clear business terms.
  • Establish weekly operations and monthly service-review reporting on incidents, root-cause themes, availability, capacity, change and release outcomes, user satisfaction, and cost-to-serve.
  • Present concise, business-relevant updates to plant leadership and executives, ensuring transparency about risk, remediation plans, and delivered value.
  • Lead Kaizen initiatives to improve reliability, efficiency, and user experience; encourage team-wide participation and share best practices.
  • Develop improvement proposals with quantified benefits, such as reduced downtime, throughput or quality gains, lower ticket volume, or cost avoidance, and track realized outcomes against targets.
  • Standardize policies and standard operating procedures while ensuring compliance with standards and regulations.
  • Lead and coach the operations support team; set its vision, objectives, and development plans; and mentor team members on performance and career growth.
  • Build a collaborative, ethical culture that promotes accountability, continuous learning, and high morale, and ensure compliance with company policies and applicable regulations.
  • Maintain strong relationships with operations, quality, maintenance, engineering, and production planning to ensure responsive, solution-oriented service.
  • Identify opportunities to expand business value through automation, data visibility, and process optimization, aligning initiatives to operational goals.

Desired Qualifications

  • Experience leading large or remote teams and the ability to follow and enforce processes and security guidelines and communicate them effectively to users.
  • Strong organization and time-management skills, a reliable and professional work ethic, and commitment to customer service and prompt ticket resolution.
  • Effective negotiation and expectation management with internal and external stakeholders.
  • Attention to detail and commitment to high-quality work.
  • Experience working in global or cross-cultural environments.

About the Company

Toyota Tsusho Systems

Global IT transformation partner for mobility

Toyota Tsusho Systems (TTS-US) provides IT transformation and global technology services for clients, drawing on the Toyota Group’s worldwide network. It covers cybersecurity, digital transformation, infrastructure, engineering, connected solutions, and global services, helping organizations modernize their IT environments and adopt new technologies. The company operates by coordinating cross-regional teams and applying Toyota’s best practices to deliver practical IT solutions that cross cultural and language barriers. It differentiates itself through its global lineage and resources from the Toyota Group while maintaining a small-company culture where individuals’ ideas and efforts can make a difference. Its goal is to be the right partner for global IT transformation and to support Toyota’s move toward mobility, delivering solutions that impact millions of customers today and in the years to come.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Veneto, Italy
Founded
2011

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