Retail Vertical Customer Success Executive

Job Description

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, identify and convert growth opportunities. 

Qualifications 

• 2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research) 
• Prior experience with NIQ (or similar) solutions in analytics 
• Strong analytical mind and excellent numerical skills 
• Proficiency in Microsoft Excel, PowerPoint 
• Experience in handling presentations or willingness to develop presentation skills 
• Consultative client skills and innovative problem-solving abilities 
• Effective communication and data visualization skills 
• Strong organizational and interpersonal skills 
• Digital savvy and fast learner of tools and concepts 
• Experience coaching others in data analysis and / or NIQ tools 
• Bachelor's degree required; Honour’s degree is a plus 
• Kazak, Russian, English – upper intermediate level  

Key Responsibilities 

External 

• Serve as relationship owner within Customer Success 
• Lead regular Business Reviews 
• Lead Net Promoter Score (NPS) 
• Educate customers on relevant features and functionalities tailored to their business needs 
• Deliver insightful presentations and actionable recommendations 
• Help improve renewal rates by demonstrating clear business outcomes and value 
• Develop fact-based answers and analyses to complex business questions 
• Build and maintain strong client relationships, including engagement at C-suite level 
• Identify and convert opportunities, including generating sales leads 

Internal 

• Coordinate internal departments to meet client deadlines 
• Collect and provide feedback to product and operations teams to improve client experience 
• Collaborate with other business units to identify strategic opportunities 
• Execute service model and Thought Leadership Projects 
• Lead client briefings and onboarding processes 

Competencies 

• Listening & understanding 
• Written & verbal communications 
• Influencing & negotiating 
• Service focus & relationship building 
• Collaboration & teamwork 
• Creativity & innovation 
• Information seeking 
• Consultative storytelling 
• Process Management 
• Time Management 
• Digital Savvy/Technical Capabilities 
• RMS, NIQ Solutions 
• Retail & FMCG Industry Knowledge 

Qualifications

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion