Ocean Import Agent

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

• Prepare, handle, and process documentation- including house and master ocean bills, commercial documents, and customs/regulatory documents. Understand customers procedures and maintain updated internal DLSOPs.
• Track and Trace shipments.
• Accurate and timely data entry into our operating system.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong vendor relationships- carriers, trucking companies, and others.
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Strong organizational and prioritization skills are critical.  Attention to detail is a top priority.
• Understanding of ocean documentation process an asset
• Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing.
• Proficient computer skills- solid data entry with high accuracy rate, email, internet, Excel, Word,
  PowerPoint.
• Fluent in English, both written and verbal
• Desire for a career in supply chain/logistics.
• Candidates must be legally authorized to work in Canada and able to work from the Calgary location. Relocation is not available for this position.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program