About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Be the person our people turn to for technology.

MSS Security is a leading Australian security services provider, with employees and operations across the country. We’re looking for an IT Support Analyst to join our IT team and provide day-to-day support to our people across the business.

This is a hands-on role suited to someone who enjoys troubleshooting, helping people and finding practical solutions to IT issues.

What you’ll be doing

Provide first and second-level IT support to internal employees
Troubleshoot hardware, software, network and system issues
Respond to and manage IT service requests through the service desk
Set up and support laptops, desktops, mobile devices and other IT equipment
Assist users with Microsoft 365, Windows and business applications
Manage user access, accounts and permissions
Escalate more complex technical issues when required
Maintain accurate IT asset records and support documentation
Work with the wider IT team to improve systems, processes and the user experience

What we’re looking for

5+ years of experience in an IT support, service desk or similar role
Strong troubleshooting and problem-solving skills
Experience supporting Windows and Microsoft 365 environments
Excellent communication and customer service skills
Ability to explain technical issues clearly to non-technical users
A proactive, organised approach with strong attention to detail
Ability to manage competing priorities in a busy environment
Relevant IT qualifications or certifications will be highly regarded

Why join MSS Security?

You’ll be part of the IT team supporting the people and systems behind a national security organisation.

This is an opportunity to build your experience across a diverse business, work with a broad range of users and technologies, and make a real difference to the day-to-day experience of our employees.

If you’re an IT support professional who enjoys solving problems and helping people, apply now to join MSS Security.

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

About the company

MSS Security protects people, property, and operations through guarding, access control, aviation screening, mobile patrols, and related security services across Australia. It works with airports, commercial properties, public agencies, industrial sites, and other organizations that require on-site protection and incident response. The group also includes specialist businesses delivering industrial medical care, fire and rescue services, and safety training. Its operations combine local service teams with national support and are owned by SIS Limited. With Australian roots dating to Chubb in 1896 and the MSS Security name adopted in 2008, the company is headquartered in Parramatta, New South Wales.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Parramatta, Australia

Founded

1896

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Simplify's Take

What believers are saying

Accredited development: the in-house academy teaches transport-security protection and security-operations certificate programs for employees.
Counselling access: the employee assistance program supplies voluntary short-term support for personal and work issues.
First-aid savings: all employees receive discounted First Aid and CPR training through Surf Life Saving.

What critics are saying

Continuous availability: Ballina aviation protection applicants must accept a rotating roster requiring availability around the clock.
Pre-employment screening: the Ballina airport role requires passing a medical assessment that includes drug and alcohol testing.
Credential upkeep: practising paramedics must maintain registration, relevant tertiary qualifications, and continuing professional development.

What makes MSS Security unique

Clinical governance: paramedics work under scopes of practice issued by an internal clinical governance committee.
Coordinated patrols: mobile response uses dispatch, navigation, and reporting technology to handle alarms and duress activations.
Tailored instruction: client training is designed with each organization and delivered on-site, online, or in combination.

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MSS Security

IT Support Analyst

About the job