IT Support Analyst

About the Company 

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Be the person our people turn to for technology.

MSS Security is a leading Australian security services provider, with employees and operations across the country. We’re looking for an IT Support Analyst to join our IT team and provide day-to-day support to our people across the business.

This is a hands-on role suited to someone who enjoys troubleshooting, helping people and finding practical solutions to IT issues.

What you’ll be doing

• Provide first and second-level IT support to internal employees
• Troubleshoot hardware, software, network and system issues
• Respond to and manage IT service requests through the service desk
• Set up and support laptops, desktops, mobile devices and other IT equipment
• Assist users with Microsoft 365, Windows and business applications
• Manage user access, accounts and permissions
• Escalate more complex technical issues when required
• Maintain accurate IT asset records and support documentation
• Work with the wider IT team to improve systems, processes and the user experience

What we’re looking for

• 5+ years of experience in an IT support, service desk or similar role
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows and Microsoft 365 environments
• Excellent communication and customer service skills
• Ability to explain technical issues clearly to non-technical users
• A proactive, organised approach with strong attention to detail
• Ability to manage competing priorities in a busy environment
• Relevant IT qualifications or certifications will be highly regarded

Why join MSS Security?

You’ll be part of the IT team supporting the people and systems behind a national security organisation.

This is an opportunity to build your experience across a diverse business, work with a broad range of users and technologies, and make a real difference to the day-to-day experience of our employees.

If you’re an IT support professional who enjoys solving problems and helping people, apply now to join MSS Security.

Master Licence: 408742075

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,

• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.