Senior Technical Program Manager - AWS Hardware Engineering Services, Specialized Platforms and Servers

Description

Amazon Web Services (AWS) Hardware Engineering is a fast growing and leading-edge research and development team that creates enterprise compute and storage server designs for our innovative web service and e-commerce technology platforms. Our designs are industry-leading in terms of performance, frugality and operational excellence, and are critical to the success of the AWS business and the hundreds of thousands of customers who use utility computing today.

We are seeking an experienced Technical Program Manager (TPM) to define and build the next generation of our cloud servers. Our success depends on our highly respected server infrastructure; we’re handling massive scale and rapid integration of emergent technologies.

The ideal TPM candidate will be an experienced program manager who is skilled in managing hardware product development teams across several geographic regions using a variety of suppliers. The successful candidate will be an innovative self-starter and leader. The candidate will be familiar with the cloud computing industry and AWS offerings and will be passionate about providing the best possible customer experience at the best cost. The candidate will have an obsession with data and precise analysis and will use these as inputs to make decisions.

Key job responsibilities
•You manage large, complex technology initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating systems that are no longer needed.
•You successfully manage all stages (from concept to delivery).
•You work closely with your customers to understand their short and long term business goals and product needs.
•You are responsible for the delivery of platforms through driving and coordinating the efforts of an interdisciplinary team across hardware design, component development, firmware, test, and qualification, along with external suppliers and design partners to develop, deploy at scale, and provide ongoing operational support for the servers you deliver.
•You are actively involved in the sustaining operational health of the platforms you support
•You understand the architecture of the systems you work with (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements). You influence team technical priorities and business strategy through data-driven contributions.
•You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams.
•Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
•You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.

A day in the life
What you will do: As a TPM on the Specialized Platforms and Servers Hardware Engineering team you will be responsible for leading AWS EC2 Enterprise fleet operations and hardware product development programs in a highly cross-functional environment which includes internal customers, external vendors and technology partners. You’ll provide leadership in the application of new technologies to large scale server deployments in a continuous effort to deliver a world-class customer experience at a world-class cost point. This is a fast-paced challenging position, and you’ll work with thought leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your product’s performance, quality and cost. Using data and key metrics, you will also drive and measure process improvements that enhance our operational effectiveness. You will work in a dynamic, challenging, and fast-changing organization. We’re changing an industry, and we need leaders who are ready for this challenge and who want to reach beyond what is possible today.

Why you will love it: You will have exposure to teams and leaders across the entire company. You will be a part of a leading edge research and development team. You will see many aspects of the Amazon business. You will have a direct impact on our bottom line and the ability to improve things for our developers. You will be part of a growing, fast paced, and fun team. You will have ownership and responsibility for defining and executing processes that deliver both savings and productivity for Amazon.


About the team
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 7+ years of new hardware products development experience
- Experienced in working with overseas CM/OEM/ODM/IHV vendors in product development

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience owning and driving large-scale cross-functional programs
- Experienced in overseeing and reviewing operational excellence metrics for projects post-launch
- Ability to apply critical thinking in complex situations; experience working in cross functional groups including mechanical Engineering, test, reliability, failure analysis
- Experienced in identifying and mitigating supply chain constraints
- Knowledge of compute and storage server architecture and design for large scale applications
- Experience with server technologies such as: power optimization, board design, thermal, mechanical, BIOS, BMC, signal integrity, networking
- Experienced in gathering system requirements and working with support teams to aid in the creation of server specifications
- Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners
- Demonstrated ability to engage technology providers in the industry to track and apply emerging technologies to innovative server designs
- A strong track record of executing in dynamic and fast-paced environments. Highly experienced with data-driven decision making
- Experienced in maintaining high-level data security while working with external partners and customers. Collaborating with legal teams to ensure compliance in external partnerships and implementing customer engagement plans through proper legal team processes
- Comfortable working on multiple programs at once

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.