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All Accor

Global hotel management, franchising, loyalty program

Agent de Réservation Groupes

Hotel Guest ServicesUpdated on Nov 11
Full-timeÎle-de-France, FranceNo salary listedIn-person

About the Job

Requirements

  • Higher education in hotel management, business school, or university; ideally, similar experience in a four-star hotel.
  • Ideally, knowledge of the hotel environment and/or business tourism.
  • Proficiency with office tools (Microsoft Office), and ideally familiarity with reservation and distribution tools such as PMS Opera Cloud and ALL Meeting Planner.
  • Proficiency in spoken and written English.
  • Ability to listen attentively and analyze information, with interpersonal ease.
  • Diplomatic, dynamic, and commercially minded.

Responsibilities

  • Manage the commercial, administrative, and financial aspects of group-segment files, including business, incentive, ad hoc leisure, and series bookings.
  • Provide rigorous administrative follow-up for business and leisure group reservations.
  • Convert information requests into reservation proposals when possible.
  • Present and propose the brand’s ALL Meeting Planner loyalty program to clients.
  • Address client objections with an appropriate, well-constructed argument, and refer questions that cannot be answered to the manager.
  • Take reservations and enter them accurately while following hotel and brand pricing policies.
  • Ensure information is passed to relevant contacts and the hotel’s cross-functional departments.
  • Confirm reservations and maintain careful written communications, including emails, contracts, and administrative follow-up.
  • Follow up before the group’s arrival and on site as the hotel’s main contact, ensuring the group’s stay proceeds smoothly.
  • Recommend options that meet client needs while considering accommodation availability, commercial policy, and yield management.
  • Identify new clients quickly and adapt the sales approach accordingly.
  • Inform clients about hotel services and encourage them to use them.
  • Know the establishment’s geographic and competitive environment.
  • Recommend another hotel within the brand or group when the property is full.
  • Follow the strategy defined by management and implemented by the Revenue Manager.
  • Contribute to optimizing occupancy rates and average room rates.
  • Apply the hotel’s and brand’s pricing policies.

Desired Qualifications

  • Ideally, similar experience in a four-star hotel.
  • Ideally, knowledge of the hotel environment and/or business tourism.
  • Ideally, familiarity with reservation and distribution tools, including PMS Opera Cloud and ALL Meeting Planner.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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