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Four Seasons

Luxury hotel management with branded residences

Order Taker

Dining, Bar & Counter ServicePosted on Nov 12
Full-timeCosta RicaNo salary listedIn-person

About the Job

Requirements

  • English proficiency of at least 90% in reading, writing, and conversation.
  • Basic knowledge of wines, liquors, and mixed drinks.
  • Availability to work all shifts, including weekends and holidays.
  • Ability to use Microsoft Office programs such as Word and Excel.

Responsibilities

  • Receive room-service calls using courteous, professional language and following Four Seasons telephone protocol.
  • Obtain and accurately record each order's details, including room number, guest name, desired delivery time, and special requests.
  • Describe menu dishes and beverages accurately and enthusiastically, including ingredients, preparation methods, and recommendations.
  • Enter orders accurately in the system, ensuring instructions and special requests are clear.
  • Verify completed orders against the original order before sending them for delivery.
  • Coordinate delivery with the room-service team and ensure appropriate timing to maintain product quality.
  • Close guest accounts correctly, including charges and tips, and validate the room number or signature.
  • Manage amenity deliveries by verifying requests, ordering from the kitchen, and ensuring timely delivery.
  • Perform administrative and support tasks, including updating logs, controlling internal orders, and organizing documents.
  • Communicate continuously with the kitchen and other departments to ensure efficient workflow.
  • Help replenish supplies, maintain basic inventories, and prepare trays or service stations.
  • Respond promptly and courteously to guest questions, complaints, and additional requests.
  • Follow hygiene and safety policies and brand standards.
  • Maintain personal appearance and hygiene according to hotel and department standards.
  • Provide friendly, courteous, and professional service.
  • Comply with applicable local legislation.
  • Maintain good working relationships with colleagues and other departments.
  • Adapt to departmental changes based on industry, company, or hotel needs.
  • Be flexible and take on other reasonable duties within the assigned work area, including reassignment to other departments when business and service needs require it.

Desired Qualifications

  • Previous experience in food and beverage is preferred.
  • Knowledge of MICROS, Opera, HotSOS, and Teams is preferred.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

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