University of Massachusetts Medical School

Public academic health center educating, researching.

Program Director - Index

Business OperationsConfirmed live in the last 24 hours

Full-timeWorcester, MA, USA$135k - $140kIn-person

About the Job

Requirements

A bachelor's degree in a relevant technical discipline is required.
Nine years of relevant experience in large-scale technology-related project development and/or delivery.
Proven administrative and management ability in complex environments.
Ability to understand, communicate, and present complex business and technical information in sales and service contexts.
Strong writing, editing, interpersonal, organizational, written communication, and verbal communication skills.
Ability to cultivate and manage a diverse team and interact with senior leaders.
Ability to prioritize projects and meet deadlines with minimal supervision.
Expertise in website accessibility standards and practices, information security requirements, and best practices for web and information hosting is preferred.
At least seven years of experience in client-facing roles is preferred.
Excellent management skills are preferred.
Understanding of pedagogy, practices, and trends in disability and public organizations is preferred.
Experience supervising staff is preferred.

Responsibilities

Direct and oversee business services, methods, and strategies to provide technological services, consultation, and technical assistance, fulfill contracted scopes of work, and meet revenue targets for operation of the INDEX program.
Direct the day-to-day logistics and operational needs of the INDEX program.
Lead program-level planning and management, including developing and implementing performance goals and objectives related to operational and financial management and improvement.
Provide direction and expertise in developing new revenue initiatives, and direct the evaluation of new business opportunities and potential lines of business.
Provide direction to INDEX program staff and supervise and guide direct reports, including management and senior staff, identifying and addressing problems that may adversely affect work performance.
Direct and lead program enhancement and expansion efforts, including identifying required resources, implementing teams, and assessing the skill sets and competencies needed to accomplish objectives.
Develop an understanding of strategic technology and business challenges facing current and potential clients and the key areas of technological services provided by the INDEX program.
Continuously improve the quality and delivery of business services and operations, including identifying emerging issues and developing resolutions.
Oversee, manage, and prepare annual and project-specific expense budgets; manage annual financial performance, including actual versus planned income and expenditures and staff allocations across the program’s funding accounts.
Direct the development of client presentations, proposals, and procurement responses.
Direct the development and management of service contracts and Interagency Service Agreements.
As INDEX program signatory, review and approve fiscal expenditures, contractual components, and management- and supervisory-related documents.
Attend federal and national conferences and monitor and assess changing federal and national industry indicators.
Develop and maintain positive relationships with external clients and maintain high customer satisfaction.
Ensure compliance with state and federal rules and regulations.
Ensure technological solutions offered internally and externally meet current information security standards.
Provide monthly financial and operational reports to client agencies and Shriver leadership.
Recruit, interview, hire, train, and evaluate staff.
Preserve confidential information and files.
Perform other duties as required.

Desired Qualifications

Expertise in website accessibility standards and practices, information security requirements, and best practices for web and information hosting.
At least seven years of experience in client-facing roles.
Excellent management skills.
Understanding of pedagogy, practices, and trends in disability and public organizations.
Experience supervising staff.

Overview

POSITION SUMMARY:

Under the general direction of the Executive Director of the Shriver Center, the Program Director will manage the INDEX Program inclusive of its technology-focused projects and functions, providing services, consultation and technical assistance to internal and external clients. The functions of the Program Director will include directing and managing business operations of the INDEX program inclusive of ensuring optimal function of the program and providing fiscal and operational oversight. The Program Director will lead the development and implementation of new business strategies and operations to meet programmatic goals and successfully execute contracted responsibilities. The Program Director directs the procurement and evaluation of business opportunities, and the implementation of new projects.

Responsibilities

ESSENTIAL FUNCTIONS:

Effectively direct and oversee business services, methods and strategies to provide technological services, consultation and technical assistance to fulfill contracted scopes of work, and to meet revenue targets for operation of the INDEX program.
Direct day-to-day logistics and operational needs of the INDEX program
Lead program-level planning and management efforts including the development and implementation of programmatic performance goals and objectives related to operational and financial management and improvement
Provide direction and expertise in developing new revenue initiatives. Direct the evaluation of new business opportunities and new potential lines of business
Provide direction to staff within the INDEX program. Provide supervision and guidance to direct reports, such as the Program’s management and senior staff, including identifying and addressing problems which may adversely affect performance of work
Direct and lead program enhancement and expansion efforts including the identification of required resources, the implementation of teams, and the assessment of necessarily skill sets and competencies to accomplish objectives
Develop an understanding of the strategic technology and business challenges of current and potential clients, as well as in the key areas of technological services provided by the INDEX program
Continuously improve the quality and delivery of business services and operations including identifying and developing resolution to emerging issues
Oversee, manage and prepare annual and project-specific expense budgets. Manage the financial performance of the program for the year including actuals vs. planned income and expenditures as well as staff allocations across the program’s various funding accounts.
Direct the development of client presentations, proposals, and procurement responses
Direct the development and management of contracts for services and Interagency Service Agreements
As signatory for the INDEX program, review and approve fiscal expenditures, contractual components and management- and supervisory-related documents
Attend federal/national conferences and monitor and assess changing federal/national industry indicators
Ensure positive relationships are developed and maintained with external clients, maintaining a high level of customer satisfaction
Ensure compliance with state and federal rules and regulations
Ensure technological solutions offered internally and externally meet current information security standards
Provide regular (i.e., monthly) financial and operational reports to client agencies and Shriver leadership
Recruit, interview, hire, train and evaluate staff
Preserve confidential information and files
Perform other duties as required

Qualifications

REQUIRED QUALIFICATIONS:

Bachelor’s degree required in relevant technical discipline
9 years of relevant experience in large-scale technology-related project development and/or delivery.
Proven administrative and management ability in complex environments
Proven ability to understand, communicate, and present complex business and technical information in sales and service contexts
Excellent writing, editing, interpersonal, and organizational skills. Strong written and verbal communication skills
Demonstrated ability to cultivate and manage a diverse team, as well as interact with senior leaders
Demonstrated ability to prioritize projects, and to meet deadlines with minimal supervision are required

PREFERRED QUALIFICATIONS:

Master’s degree or Ph.D. in a relevant technical discipline
Expertise in website accessibility standards and practices, information security requirements and best practices for web and information hosting
At least 7 years’ experience in client-facing roles
Excellent management skills
Understanding of pedagogy, practices & trends in disability and public organizations
Experience supervising staff

Additional Information

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Compensation: 135000 to 140000 (USD)

About the Company

University of Massachusetts Medical School

Public academic health center educating, researching.

Public academic health sciences center that educates future doctors, scientists and nurses; conducts biomedical and clinical research; and runs clinical trials while providing health‑care services through its graduate schools and the ForHealth Consulting and MassBiologics divisions. ForHealth Consulting offers care management and consulting to improve care delivery and health policy for government agencies, nonprofits and health care organizations. MassBiologics develops and produces vaccines, plasma derivatives and monoclonal antibodies at an FDA‑licensed nonprofit facility. The school’s goal is to advance medicine by training leaders, conducting collaborative research and translating discoveries into practical health solutions that raise health outcomes for families and communities.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $182.6M
Headquarters: Worcester, MA
Founded: 1962

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