Global Head of Mass Volume Payments

Key responsibilities 

• Lead and execute the product strategy and vision for Mass Volume Payments (ACH, RTP - including Interac and RTR - B2C [Push to Card, Push to Wallet, Zelle], Pay by Bank/Open Banking, and Prepaid Card), with end-to-end accountability for Product Development, Product Management, and Product Solutions Specialist (PSS) Teams within the Mass Volume Payments business at J.P. Morgan.

• Drive and elevate product development by continuously enhancing products and solutions to address client needs and market opportunities.

• Grow product revenue ($1bn+ with double digital annual growth) and market share through innovative product offerings and go-to-market strategies.

• Provide thought leadership on industry trends and best practices, serving as a visible representative and active voice for Mass Volume Payments at JPMorganChase.

• Partner seamlessly with Consumer & Community Banking (CCB) and cross-firm stakeholders to co-create strategy and thought leadership that advances the Mass Volume Payments product organization in line with J.P. Morgan’s vision.

• Spearhead, inspire, develop, and manage a team of Product and Product Solutions professionals.

• Manage financials, optimize pricing, and improve operational efficiency.

• Define objectives, key results, and KPIs to measure and ensure product success.

• Collaborate with senior stakeholders across regions and functions - including Product Execution (Product Delivery, Engineering), Sales, Commercialization and Go-To-Market, Operations, Client Service and Implementations, and Risk & Controls (Compliance, Controls, Legal, Audit) - to deliver solutions that meet client needs and drive business development.

• Anticipate and proactively address internal and external factors impacting the business.

• Maintain high levels of client satisfaction.

• Travel domestically and internationally up to 15–20%.

Required qualifications, capabilities and skills

• Strategic thinker with strong execution and analytical skills.

• Extensive experience across payments product management.

• Demonstrated deep understanding of client needs and the competitive landscape for cross-currency solutions.

• Proven ability to manage teams effectively.

• Strong collaboration with technology teams across the product lifecycle.

• Experience developing and implementing large-scale initiatives.

• Skilled in strategic planning, P&L management, and business case development.

• Experience implementing product lifecycle activities at scale.

• Ability to drive change and manage stakeholders across multiple functions. 

• Superior presentation and communication skills.

• Recognized thought leader and innovator with demonstrated industry eminence.