INACTIVE
Full-Time
Implementation Engineer
Posted on 5/3/2024
Generative AI platform for customer support
Data & Analytics
AI & Machine Learning
Mid, Senior
Remote in USA + 1 more
Required Skills
Sentry
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
- Strong understanding of software deployment methodologies, system integration, and configuration best practices.
- Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
- Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs
- Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
- Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
- Experience with Sentry, Kibana or other error logging tools preferred.
- Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.
Responsibilities
- Lead the installation, configuration, and deployment of our solution according to client specifications and project timelines.
- Conduct thorough assessments of client systems, workflows, and integrations to ensure seamless integration with our platform.
- Work closely with clients to provide guidance, training, and support during the implementation process, ensuring a smooth transition and adoption of our solution.
- Troubleshoot technical issues and resolve challenges encountered during the implementation phase, escalating to internal teams as needed.
- Work on and train LLMs to enhance customer experience for clients
- Develop and maintain project documentation, including implementation plans, configuration guides, and training materials.
- Coordinate with cross-functional teams, including Development, Customer Support, and Product Management, to address client needs and deliver customized solutions.
- Provide regular updates and status reports to clients and stakeholders, ensuring transparency and alignment throughout the implementation lifecycle.
- Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our solution and maximize ROI.
Working at Forethought provides an exceptional opportunity to contribute to the advancement of customer support solutions through the use of Large Language Models. The company's focused application of generative AI in streamlining support ticket lifecycles positions it uniquely within the tech industry, potentially lowering operational costs and enhancing customer satisfaction for businesses across various sectors.
Company Stage
Series C
Total Funding
$92.1M
Headquarters
San Francisco, California
Founded
2017
Growth & Insights
Headcount
6 month growth
↓ -11%1 year growth
↑ 4%2 year growth
↓ -20%Benefits
Unlimited PTO
Hybrid work
Competitive salary + stock options
Competitive insurance plans
Parental leaves
INACTIVE