Questronix

Integrates IT systems for Philippine enterprises

Service Delivery Manager

IT OperationsConfirmed live in the last 24 hours

Full-timePasig, Metro Manila, Philippines$600k - $780kIn-person

About the Job

Requirements

A bachelor's degree in IT, Engineering, or a related field.
Two years of experience in service delivery, IT operations, or managed services.
Proven experience managing client relationships in SLA-driven environments.
Strong knowledge of incident, problem, and change management processes.
Experience leading cross-functional technical teams.
Strong reporting and documentation skills.
Experience with Agile/Scrum methodology.

Responsibilities

Serve as the primary point of contact for service delivery matters.
Ensure services are delivered in accordance with SLAs and quality standards.
Monitor KPIs, including response time, resolution time, uptime, and customer satisfaction.
Manage escalations and ensure timely issue resolution.
Lead incident management and post-incident reviews, including root cause analysis.
Coordinate service transitions, upgrades, and changes.
Provide regular service performance reports to clients and senior management.
Lead and support service delivery teams to meet operational targets.
Drive continuous service improvement initiatives.

Desired Qualifications

ITIL certification.

Service Delivery Manager

Questronix Corporation · Pasig, Philippines · — · Posted 2026-08-25

Salary: unknown currency 600,000–780,000

Workplace: on_site

Description

Job Description:

Serve as the primary point of contact for service delivery matters
Ensure services are delivered in accordance with SLAs and quality standards
Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
Manage escalations and ensure timely issue resolution
Lead incident management and post-incident reviews (RCA)
Coordinate service transitions, upgrades, and changes
Provide regular service performance reports to clients and senior management
Lead and support service delivery teams to meet operational targets
Drive continuous service improvement initiatives

Requirements

Qualifications:

Bachelor’s degree in IT, Engineering, or related field
2 years of experience in service delivery, IT operations, or managed services
Proven experience managing client relationships in SLA driven environments
Strong knowledge of incident, problem, and change management processes
Experience leading cross functional technical teams
Strong reporting and documentation skills
Experience with Agile/Scrum Methodology
ITIL certification (preferred)

Apply

Apply at Questronix Corporation

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 1987

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