What you will do

• You’ll follow trends, investigate program opportunities and technical issuesBe in charge of end-user communications and updates
• Create and improve processes to drive program efficiency
• Jump into end-user education and training as needed to help our clients succeed
• Participate in technical tests and feature releases
• Serve as an end-user advocate and make sure clients needs are being met
• Work with the Program Manager to plan and document all aspects of the specific programs and projects you are working on
• Analyze data and make decisions that positively impact your program
• Work across teams at Koddi to resolve issues and drive program improvements- be the glue between engineering and client success and get things done for partners
• Work closely with the Koddi Ads CS teams and Publisher CS teams as needed
• Ensure that the scope and direction of each program are on schedule and all stakeholders know the current status
• Get to work with a talented team of advertising, data, and technology enthusiasts

What skills and experience you bring

• Must be analytical, working with data analytics tools, methodologies, deliverables
• Must be able to solve issues independently with limited oversightInquisitive, curious nature to uncover and understand program dynamics and trends
• Ability to communicate results, findings, and updates clearly & concisely to publishers & partners
• Self-motivated with high energy, impeccable integrity, and a personable demeanor
• You can effectively communicate in an email that informs, solves the problem, and conveys a positive outcome
• You’re detail-oriented and organized
• You possess strong creative thinking and problem-solving skills
• Preferably, you’re experienced with ZenDesk, Salesforce.com, or Intercom
• Proficient in Excel
• Excellent customer service skills, and ability to work collaboratively with customers, management, and peers
• Ability to make independent decisions while considering the impact on both the client’s satisfaction and the financial ramifications for the company
• You have entrepreneurial tendencies and the unrelenting need to find a better way to do things
• Self-motivator with a strong work ethic and the ability to multitask
• Desire to be a part of the fast-paced, high-energy, and high-growth company