Ability to interview, develop, train, hold accountable, and retain technicians.
Ability to create, coordinate, and maintain technician schedules.
Ability to communicate with technicians and dispatchers and monitor technicians' goals.
Ability to ensure required permits are obtained for applicable jobs.
Ability to complete required and requested departmental paperwork by assigned due dates.
Ability to oversee daily duties of electrical technicians and trainees.
Ability to seek ongoing education in electrical technical topics, products, codes, customer service, and sales.
Excellent phone skills and computer and data-entry skills, including proficiency with Microsoft Word and Excel.
Responsibilities
Coordinate activity between the office and field to keep work flowing smoothly and ensure departmental and team goals and expectations are met.
Support field technicians, including helping set up vans, resolving customer issues, and providing field support.
Manage office scheduling and dispatch duties and provide accurate, detailed information about electrical jobs.
Coordinate weekly electrical department meetings covering technical topics, safety, products, codes, customer service, and sales.
Oversee training for electrical technicians in sales, service, and installation of electrical equipment.
Perform evaluations for electrical technicians.
Handle customer service issues related to field operations.
Meet and manage electrical department numbers.
Act as general manager in the general manager's absence.
Follow and enforce company mission, vision, core values, policies, standards, and procedures within the department.
Desired Qualifications
Experience in a service management role is preferred.
Join the Titus Electrical Services team as a full-time Service Manager - at our Mead, CO office. We're seeking an empathetic individual to provide excellent customer care and manage electrical technicians. Have you been searching for a management job that allows you to enjoy weekends off? Would you like to join an established company that treats its employees like family? Yeah, you would! Keep reading because it gets even better...
What would you gain by joining our customer care team? How does a competitive wage of $75,000 - $120,000 plus bonuses a year sound? Maybe you'd also enjoy a great benefits package, including health & life insurance, frequent bonuses based on performance, paid holidays, PTO, flex time off, a wellness plan, 401(k) matching, and Roth IRA account. Our employees enjoy ongoing training with opportunities for advancement. Do we have your attention yet? Then apply for this electrical service department job today!
TITUS ELECTRICAL SERVICES: OUR ORIGIN STORY
With a reputation for dependable, trustworthy, and speedy service, we are known as your neighborhood electrician. Our family-owned company has over 50 years of combined experience as well as the knowledge, skills, and expertise to meet any electrical need. We are always upfront and we do the right thing even when no one is looking. Our commitment is to make sure that nobody in our community has to live in the dark, be zapped by a wire, or shocked by a charge.
In order to do this, we must assemble the most elite team of electricians available. Superpowers are not required but the ability to handle power safely and treat citizens with respect is a must! We aren't just any old electrical company, we are truly like a family. Protecting and supporting each other while working hard and having fun in the process! A love for our craft and pride in our work combined with our winning mindset makes for a successful and happy team. If you're with us, your opportunities for growth are endless, as are the benefits and perks that you enjoy!
SAVING THE DAY AS AN ELECTRICAL SERVICE MANAGER!
As an electrical service manager, you save the day by providing support for our field technicians. The position of electrical service manager is a very important one with Titus Electrical Services. The electrical service manager is the person who coordinates all of the activity between the office and the field to ensure that work flows smoothly and that all goals and expectations are met within the electrical department and your team. Anyone performing in this capacity must have exceptional communications skills that will allow for effective relationship building at all levels; have the business knowledge to make sound business decisions and could multi-task.
Whether you're helping someone set up a new van, navigate a customer issue, juggling the busy day, you treat each person like your favorite customer. Self-motivated and independent, you proactively resolve problems and seek to make every technician and customer a happy one!
Your data entry skills come in handy as you manage coordinating scheduling and dispatch duties in our office. Our crew relies on you to provide accurate, detailed information about their electrical job. You demonstrate patience and maintain a cheerful demeanor as you manage day-to-day field duties. As a true team player, you're open to constructive feedback and value opportunities for ongoing training. You're proud of the role you play on our team and find satisfaction in answering the call for help from any team player!
WHAT WE'RE LOOKING FOR IN AN ELECTRICAL SERVICE MANAGER
We're seeking someone with a positive attitude and a friendly personality who has the following qualifications:
Interviewing, develop, train, hold accountable and retain technicians
Create, coordinate and maintain schedule for technicians
Communicate with technicians and dispatchers
Communicate and monitor technician's goals
Ensure that proper permits have been obtained on all jobs requiring permits
Complete required and requested paperwork for the department by due dates given
Oversee daily duties of Electrical technicians & trainees
Seek additional educational opportunities to stay up to date on technical, product, code, customer service, and sales information within the electrical field
Coordinate weekly meetings for Electrical department to cover technical, safety, product, code, customer service, and sales information
Oversee all parts of training for Electrical technicians in sales, service and installation of Electrical equipment
Perform evaluations for all electrical technicians
Handel customer service issues pertaining to field operations
Total field support for electrical technicians.
Meeting and managing electrical department numbers
Act as general manager in general manager's absence
Follow and enforce company mission, vision, core values, policies, standards, and procedures within the department
Excellent phone skills, Computer and data entry skills, including proficiency with Microsoft Word and Excel
Experience in a service management role is preferred. Are you punctual and dependable? Can you effectively prioritize multiple administrative tasks? Are you organized and attentive to detail? Do you have strong communication and customer care skills? Then you might be the perfect person for this office job!
YOUR SCHEDULE AS AN ELECTRICAL SERVICE MANAGER
This administrative customer care position works Monday - Friday, 7 am - 4:30 pm.
ARE YOU READY TO JOIN OUR TEAM?
If you can deliver excellent customer care and manage technicians and feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!