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State Street

Holds assets for institutions and runs index funds

Investor Services Assistant Vice President - Operations Client Service

Account ManagementPosted on Nov 12
Full-timeToronto, ON, Canada$91k - $140.5k /yr

About the Job

Requirements

  • A BS or BA degree is required.
  • A minimum of 6–8 years of related financial services or investment operations experience is required, including 4–5 years of management responsibility.
  • Experience in relationship management, strong verbal and written communication skills, and some presentation experience are required.
  • Knowledge of securities markets, market language and products, and legal and regulatory requirements is required.
  • Ability to travel up to 25% is required.

Responsibilities

  • Oversee day-to-day operations and manage client relationships to ensure high client satisfaction.
  • Act as an escalation point for client inquiries and requests, coordinate fund and product start-ups, conversions, and restructurings, and coordinate service delivery with internal departments.
  • Manage internal operational risk and compliance matters for assigned client relationships and coordinate client-specific reporting.
  • Provide project leadership for training, design client-specific reporting, and support requests for proposals.
  • Manage clients of different sizes and support Vice Presidents or Senior Vice Presidents with larger or more complex relationships within the business unit.
  • Manage a team of officers and associate-level staff by overseeing and directing their activity and providing experienced guidance.
  • Manage daily service delivery to meet or exceed Service Level Agreements and Key Performance Indicators; proactively identify client needs and potential internal issues, escalate and resolve issues, and coordinate timely reporting to clients.
  • Work closely with internal teams and clients, facilitate communication between Client Services and other business units, and identify and implement consistent operational best practices.
  • Coordinate implementation of new funds, systems, and processes; ensure fee schedules are properly implemented and receivables are collected in a timely manner.
  • Manage client conversions and other client projects, and coordinate market entry, liquidations, and other major fund events.
  • Provide project management for client and systems initiatives, liaise between operational units, manage internal and client expectations, and obtain required operational documentation as appropriate.
  • Maintain and grow long-term client relationships, inform senior management of developments, service issues, and new business or cross-sell opportunities, and support client retention, revenue expansion, and new business development as needed.
  • Make presentations to potential client companies.
  • Assist with compliance and fiduciary reviews and audits.
  • Coordinate client training on using State Street interfaces, including MySS.com.
  • Serve on committees and help define and implement new company initiatives.

Desired Qualifications

  • A Business degree is preferred.
  • Solid understanding of operational functions within custody and fund accounting is preferred.
  • Good knowledge of computer systems, financial operations, and related industries is a plus.
  • Knowledge of computer systems, financial operations, and/or mutual fund and related industries is a plus.
  • An MBA is desirable.

About the Company

State Street

Holds assets for institutions and runs index funds

State Street holds and services investments for pension funds, insurers, fund companies, and other large institutions, and it also runs index funds through State Street Investment Management. It launched the first US-listed exchange-traded fund, the SPDR S&P 500 ETF Trust, in 1993, and in 1924 it became custodian of the first US mutual fund. As a custody bank, it safekeeps clients' stocks and bonds, completes their trades, calculates what their funds are worth, and lends their securities to other investors. It earns fees on the assets it services and manages, plus income from currency trading and from interest on client cash. State Street traces its roots to a bank chartered in 1792 and is based in Boston, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Boston, MA
Founded
1792

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