Infrastructure Engineer

Pay Range:

Pay Range:$44.57 - $62.80

The Infrastructure Engineer is responsible for the implementation, administration, maintenance, security, and optimization of SEARHC's hybrid infrastructure environment. This includes on-premises, cloud-based, and virtualized platforms supporting clinical, operational, and business services across Southeast Alaska.

The Infrastructure Engineer supports technologies including Nutanix hyperconverged infrastructure, Citrix Virtual Apps and Desktops, Microsoft Azure, Microsoft 365, Active Directory, Entra ID, enterprise storage, backup and recovery solutions, networking services, and cybersecurity controls.

This position serves as a Tier III escalation resource and participates in enterprise technology projects, infrastructure modernization efforts, cybersecurity initiatives, business continuity planning, and disaster recovery operations. The Infrastructure Engineer is expected to function with a high degree of autonomy while ensuring the availability, security, performance, and recoverability of mission-critical healthcare systems.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Infrastructure Administration

• Administer and support Nutanix hyperconverged infrastructure platforms.
• Maintain Microsoft Windows Server environments.
• Support Microsoft Azure cloud infrastructure and services.
• Administer Active Directory, Entra ID, DNS, DHCP, Group Policy, and identity management services.
• Support Citrix Virtual Apps and Desktops environments.
• Administer Microsoft 365 infrastructure and related cloud services.
• Maintain infrastructure monitoring and alerting systems.
• Manage enterprise storage platforms and associated technologies.

Business Continuity and Disaster Recovery

• Administers and maintains enterprise backup and recovery platforms supporting both on-premises and cloud-hosted systems.
• Monitors backup jobs, recovery point objectives (RPOs), and recovery time objectives (RTOs) to ensure compliance with organizational standards.
• Performs backup validation, recovery testing, and restoration activities for servers, applications, databases, and virtual environments.
• Participates in the maintenance, and execution of business continuity and disaster recovery plans.
• Assists with disaster recovery exercises and failover testing for critical infrastructure and healthcare applications.
• Supports infrastructure resiliency initiatives, including redundancy, replication, and high-availability solutions.
• Identifies and mitigates risks related to system availability, recoverability, and operational continuity.
• Maintains documentation related to backup, disaster recovery, and business continuity procedures.
• Collaborates with cybersecurity, networking, and application teams to ensure recoverability of critical systems in the event of a cyber incident, ransomware event, or natural disaster.

Security and Compliance

• Implement security best practices and hardening standards.
• Support vulnerability remediation activities.
• Participate in cybersecurity investigations and incident response activities.
• Maintain regulatory compliance with HIPAA, HITECH, and applicable healthcare security requirements.
• Support identity and access management initiatives, including MFA and privileged access controls.

Automation and Engineering

• Develop PowerShell and automation solutions.
• Create and maintain infrastructure documentation and operational standards.
• Participate in infrastructure design reviews and technology evaluations.
• Recommend solutions that improve operational efficiency, resiliency, and security.

Primary Focus

• Independent administration of production systems
• Project implementation
• Advanced troubleshooting
• Automation and scripting
• Disaster recovery testing
• Technical mentoring of junior staff

Education, Certifications, and Licenses Required

• Associate degree, bachelor's degree, internship experience, or two years equivalent work experience

Two or more of the following, or the ability to obtain within 12 months of hire:

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Nutanix Certified Professional (NCP)
• Citrix Certified Associate (CCA-V)
• VMware Certified Professional (VCP)
• CompTIA Security+
• ITIL Foundation

Experience Required

• 3-7 years of relevant infrastructure engineering experience

Knowledge, Skills, and Abilities

Advanced knowledge of:

• Microsoft Windows Server environments
• Active Directory and Entra ID architecture
• Azure infrastructure and cloud services
• Nutanix hyperconverged infrastructure administration
• Citrix Virtual Apps and Desktops administration
• Enterprise storage systems and virtualization platforms
• Enterprise backup, replication, and disaster recovery solutions
• Identity and access management technologies
• PowerShell scripting and automation
• Infrastructure security best practices
• High-availability and fault-tolerant infrastructure design
• Enterprise monitoring and observability platforms
• Healthcare regulatory requirements affecting infrastructure operations

Working knowledge of:

• Networking architecture
• Cybersecurity incident response
• Vulnerability management
• Business continuity planning

Skills:

• Independently administer enterprise infrastructure platforms
• Perform root-cause analysis of complex infrastructure issues
• Design and implement infrastructure solutions
• Develop automation scripts and operational efficiencies
• Lead infrastructure implementations and upgrades
• Conduct disaster recovery testing and recovery operations
• Manage enterprise identity systems
• Implement security hardening standards
• Evaluate and recommend new technologies
• Mentor junior infrastructure personnel
• Develop technical standards and operational procedures

Abilities:

• Exercise sound technical judgment with minimal supervision
• Lead technical projects and workstreams
• Balance operational support and project priorities
• Identify and resolve systemic issues
• Analyze infrastructure performance and capacity requirements
• Support mission-critical healthcare environments
• Communicate effectively with leadership, vendors, and technical staff
• Participate in major incident response and recovery efforts

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!